Data Entry & Customer Service Specialist

National Dentex Labs•Clearwater, FL

7d•Onsite

About The Position

National Dentex, a leading healthcare organization in the dental industry, is seeking a Data Entry & Customer Service Specialist for its NDX Clearwater Dental Laboratory in Clearwater, FL. This full-time position operates under regular hours of 8:00 AM to 5:00 PM, Monday through Friday, with potential for changes. The role involves managing prescription information, scheduling cases, handling billing and invoicing, and providing customer support via phone and email. The company boasts 50 labs nationwide and offers a comprehensive benefits package.

Requirements

Computer skills
Must be able to read, write, speak and understand English
Strong attention to detail
Multi task
Phone etiquette

Nice To Haves

High school diploma or equivalent
Demonstrated relevant employment experience may be considered in lieu of education
Dental office experience preferred
Dental terminology knowledge preferred
Billing experience preferred
Working knowledge of Microsoft Office

Responsibilities

Enter prescription information via Data Entry to schedule cases
Perform the scheduling function for each case received
Through LIS, enter demographics and customer information
Print preference notes matching to case
Responsible for billing and invoicing all finished cases and will sort and attach
Assist with answering incoming calls
Make outgoing calls to customer’s offices
Respond to all inquiries from customer’s offices
Unpacking and sanitizing new work as needed following instruction which includes wearing protective gear
Sorts and attaches doctor prescriptions
Responsible for properly packing all completed cases
Responsible for verifying and properly consolidating all cases to prepare for shipping
Responsible for utilizing UPS and FedEx software and properly maintaining database integrity and account naming procedures
Disburse cases for local drivers
Maintain proper level of assembled shipping boxes
All other jobs as assigned