Data Entry Clerk

Aston Carter•Amherst, OH

4d•Onsite

About The Position

Our company thrives on collaboration, driving success as a leader in Industrial Precision Solutions and Advanced Technology. Our employees excel in an environment that promotes personal growth, continuous improvement, and customer success. We design equipment globally for precise application and curing of various finishes and adhesives. Production lines are enhanced with our custom engineered robotic solutions.

Requirements

Excellent written and verbal communication skills
Strong organizational and time management abilities
Customer-focused and collaborative
Detail-oriented and self-motivated
Proficient in computer skills, including SAP system knowledge
Ability to work under pressure and maintain professionalism

Nice To Haves

Associate or bachelor's degree preferred
One to two years of customer service experience preferred
Experience with SAP ECC and case management systems preferred
Experience in a customer service-related or business environment is highly desired
Proficient in Microsoft Excel, Outlook, and other administrative support tools
Ability to handle tickets and emails efficiently
Detail-oriented and capable of working independently

Responsibilities

Process inbound requests from internal and external customers via phone or electronically for quotes, orders, returns, warranties, and inquiries.
Accurately create and manage standard quotations, sales orders, returns, and other transactions in SAP promptly.
Answer inquiries regarding order status, order expedites, inventory availability, delivery status, and pricing.
Troubleshoot and resolve customer complaints efficiently.
Communicate effectively with other teams to resolve issues and obtain necessary information.
Utilize case management technology to update and retrieve task status.
Maintain a positive, supportive, and professional work environment.
Identify opportunities for task enhancement and improvement.
Meet performance standards as per established metrics to drive improvements.
Perform other duties as assigned.