Data Entry Clerk III

Ampcus Inc. • Jackson, MS

24d • Onsite

About The Position

Ampcus Inc. is seeking a motivated candidate to join their team as a Data Entry Clerk III. This role involves answering inbound customer calls to provide support, resolve issues, and respond to inquiries. Additionally, the position requires making outbound calls for follow-ups, providing updates, and conducting service outreach. The Data Entry Clerk III will identify customer needs, offer solutions, and meticulously document all interactions in the customer management system. A key aspect of this role is meeting and exceeding performance metrics related to call quality, volume, response time, and customer satisfaction. Collaboration with internal departments to resolve customer concerns and adherence to compliance, privacy, and security standards are also essential.

Requirements

• Strong verbal communication and active listening skills.
• Ability to remain calm and professional under pressure.
• Excellent problem-solving and multitasking skills.
• Proficiency with call center software and CCS systems.
• High attention to detail and accuracy in documentation.

Nice To Haves

• Prior customer service or call center experience preferred but not required.

Responsibilities

• Answer inbound customer calls to provide support, resolve issues, and respond to inquiries.
• Make outbound calls to follow up on customer requests, provide updates, and conduct service outreach.
• Identify customer needs and provide appropriate solutions.
• Document all interactions clearly and accurately in the customer management system.
• Meet or exceed performance metrics including call quality, call volume, response time, and customer satisfaction.
• Collaborate with internal departments to resolve customer concerns efficiently.
• Adhere to all compliance, privacy, and security standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed