Data Entry Clerk – Billing (Toronto, ON)

Recrute Action•Toronto, ON

3d•Hybrid

About The Position

Support essential billing operations and policy servicing within the insurance sector in a hybrid work environment. Contribute to back-office administrative processes, financial transaction processing, policy updates, and inquiry resolution while working with a structured team focused on quality, accuracy, and service excellence.

Requirements

2-4+ years of experience in billing, financial operations, insurance, or customer service.
Experience in insurance or financial services.
Strong administrative and transactional processing background.
Experience with billing systems.
Familiarity with payment processing.
Strong data entry accuracy.
Proficiency in Microsoft Office, including Excel, Outlook, and Word.
Strong written and verbal communication skills.
Strong attention to detail and accuracy.
Strong problem-solving and analytical skills.

Nice To Haves

Post-secondary education preferred in Business, Finance, or a related field.
Experience in insurance is an asset.

Responsibilities

Manage shared mailboxes.
Respond to emails.
Complete assigned tasks.
Handle sensitive billing and policy-related inquiries.
Provide clear and comprehensive verbal and written communication to internal business partners regarding inquiry resolutions.
Identify customer needs, clarify information, conduct thorough research, and provide accurate solutions or alternatives.
Apply premium payments and deposits to policies.
Facilitate changes to payment methods, banking information, and pre-authorized payment arrangements.
Process wire payments, refunds, suspense clearing, premium offsets, and chargebacks.
Respond to general billing and policy change inquiries.
Perform detailed research and policy history reviews.
Ensure work meets established quality standards and service-level expectations.
Consistently meet individual and team performance targets related to quality and efficiency.