Data Entry Clerk - Billing II
About The Position
The Data Entry Clerk - Billing II position is responsible for researching, obtaining, and entering missing information and demographics for the completion of accessions. This role involves conducting data entry, demonstrating competency in eligibility, billing, and receivable systems, and educating external customers on providing complete billing information. The clerk will also inform customers of billing problems and resolutions, make outbound calls to gather information, and answer inbound calls to address account inquiries and resolve issues. Additionally, the position requires responding to account inquiries via written correspondence, handling sensitive client and patient interactions, maintaining accurate documentation, and generating/distributing reports. The role involves reporting problems, errors, and denial trends to management, including PHI breaches, and meeting performance goals for efficiency, accuracy, quality, patient/client satisfaction, and attendance. Other duties and cross-functional training may be required, and occasional travel to the office or overtime/weekend work may be necessary based on business needs.
Requirements
- High School Diploma; GED or equivalent work experience.
- 1+ years of customer service experience in customer services, phone support role, or medical billing office.
- 1+ years of Billing Knowledge, Billing Data Entry, Strong Customer Service Skills, and Insurance Payor Knowledge
- Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs.
- Consistent attendance with ability to meet work schedule including the required training period.
- Successful completion of the new hire training and demonstrated proficiency required.
Nice To Haves
- Some college preferred.
- Previous medical terminology experience.
- May be a certified medical coder or involved with medical coding.
- Understands multiple billing requirements across varies payers and states.
- Prior experience in a call center setting
Responsibilities
- Research, obtains and enters missing information/demographics for completion of accessions.
- Conducts data entry for completion of accessions.
- Demonstrates competency in eligibility, billing and receivable systems and associated applications.
- Educates external customers on how to provide complete billing information and avoid additional contacts for information.
- Informs customers of billing problems/issue findings and resolutions as appropriate.
- Make outbound calls to clients, patients, carriers and/or any internal or external source as needed to obtain missing or additional information.
- Answer inbound calls from clients, patients, carriers and/or any internal or external source as needed to answer account inquiries or resolve issues.
- Responds to account inquires through written correspondences if unable to resolve via phone.
- Handles sensitive client and patient interactions.
- Maintains timely, accurate documentation for all appropriate transactions.
- Generates and/or distributes reports and documentation to internal or external client to obtain missing information.
- Reports problems, errors, and denial trends to management including PHI breaches.
- Ability to work independently and as part of a team.
- Meets the performance goals established for the position in the areas of efficiency, accuracy, quality, patient and client satisfaction and attendance.
- Other duties and tasks as required/cross functional training.
- May occasionally need to travel to office, based on business need.
- Ability to sometimes work overtime or weekends, based on business needs.
Benefits
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
