Data Entry Career Navigator

Dynamic Workforce Solutions•Tyler, TX

2d•Hybrid

About The Position

The Data Entry Specialist provides critical support to Workforce Programs by accurately entering, updating, and maintaining participant information, program records, and reporting data. This role ensures that all data is complete, organized, timely, and accessible so the program can track outcomes, meet participant/compliance/audit requirements, and track/document delivery of compliant and high-quality services.

Requirements

Bachelor's degree in social services, Human Resources, Communications, Business, or equivalent experience is required.
Minimum of two years' experience in staffing, recruiting, or workforce development with at least one years' experience working with computer systems for data entry and data review required.
Must possess demonstrated proficiency with verbal and written communication skills as well as demonstrated customer service skills and computer skills.
Must have valid driver's license and adequate vehicle insurance coverage.

Nice To Haves

Previous workforce experience and/or case management experience preferred.
Ability to understand and apply program policy
Ability to work effectively in a fast paced environment
Strong organizational skills
Strong familiarity with regulatory entities and their laws, policies, and guidance
Ability to effectively read and interpret written procedures
Ability to prepare routine reports
Ability to enter data into computerized system
Ability to maintain files in compliance with programmatic guidelines
Skills in dealing with customers (internal and external) using Extreme Customer Service.

Responsibilities

Receives information and documents regarding customer eligibility and participation from Career Navigators.
Enters information received into the WIT/Case Management system(s) per program procedures and timelines.
Responsible for opening, maintaining, and closing customer files in both the WIT/Case Management and SharePoint systems.
Reviews forms/documents received for accuracy and completeness before entry.
Achieves acceptable accuracy rates for data entry and file maintenance.
Maintains digital filing systems to ensure records are organized and easily retrievable.
Performs regular self-audits to identify errors, missing information, or inconsistencies.
Updates existing records as new information becomes available.
Assures electronic case files meet or exceed programmatic requirements.
Protects confidential information in accordance with program policies and state/federal privacy regulations.
Communicates with staff to clarify unclear information or request missing documentation.
Maintains SharePoint as needed to accurately track and maintain file status and to assure file retention guidelines.
Assists with administrative tasks such as scanning, copying, and preparing documents.