Data Engineering Manager
About The Position
At PALMS Insurance, a NextEra Energy company, we specialize in offering customized insurance solutions that address the unique needs of our clients. Our commitment to excellence, reliability, and customer satisfaction sets us apart as a trusted provider in the insurance industry. As the Data Engineering Manager, you will own Palms’ Data Processes, Data applications and Data Engineering team. Our data team supports a portfolio of internal custom and 3rd party applications along with external platforms including; the Palms Data Warehouse, Power BI Dashboard Reporting, ad-hoc data reporting, Claims Management, and our Bordereaux (BDX) import systems. Palms is growing and investing in new capabilities and applications and this role will advise and support new applications as they are added to our portfolio. Employees in this role are analytical and creative problem solvers with a successful track record of handling large-scale, high-profile projects and deadlines. They identify, investigate and resolve complex software issues to ensure applications are performing to customer standards. Individuals will demonstrate technical expertise in software development and data analytics as well as expertise in the broader organization. This position applies analysis and problem-solving skills along with effective communication to drive customer-facing software application issues to resolution. The ideal candidate is high energy, with the ability to prioritize multiple tasks in a fast-paced environment.
Requirements
- High School Grad / GED
- Bachelor's or Equivalent Experience
- 8+ years Experience
Nice To Haves
- Bachelor’s – Information Systems
- Master’s Degree
Responsibilities
- Lead team of Product Services Engineers including managing workflow, setting goals, and assessing performance
- Leverage advanced analytical and problem-solving skills to take on multiple projects that drive process improvements and customer satisfaction
- Drive resolution of complex production issues, including escalation, system testing, strategy sessions, and distribution of knowledge throughout the company
- Communicate customer technology goals to influence product roadmaps to meet business needs
- Communicate technical issues to non-technical customers in a timely and accurate way, via phone, email, or chat
- Performs other job-related duties as assigned
Benefits
- Relocation Provided: Yes, if applicable
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
