HRA's Business Processing project aims to enhance the New York resident experience by enabling online applications for benefits, case status checks, and personal information updates. This initiative involves moving customer interactions online and consolidating offices to improve customer experience, manage staff workload, enhance program integrity, and increase efficiency. HRA is also investing in new technologies, including an updated ACCESS NYC online client account and a new automated call system, to support this project.
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Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed