Data Coordinator

UND Alumni Association & Foundation•Grand Forks, ND

2d•Onsite

About The Position

The UND Alumni Association & Foundation is seeking a Data Coordinator to help ensure the quality and integrity of the information that powers our fundraising, alumni engagement, events, and constituent services. In this role, you'll maintain and update constituent records, support recurring operational processes, prepare reports and data files, collaborate with colleagues across the organization, and help improve workflows that make our work more effective. Your attention to detail and commitment to excellent customer service will play an important role in strengthening relationships with alumni and donors. This will be an in-office position. The Data Coordinator provides operational data support for assigned programs and departments across the UND Alumni Association & Foundation. This position maintains constituent information, supports recurring operational processes, performs data quality activities, and helps ensure organizational data remains accurate, reliable, and consistent with established standards. Working closely with the Operations Data Specialist and internal partners, the Data Coordinator supports assigned operational areas while contributing to excellent customer service, reliable data stewardship, and continuous operational improvement. Assignments may include support for fundraising, alumni engagement, membership programs, events, constituent services, gift processing, or other operational areas as organizational needs evolve.

Requirements

An authentic cover letter and resume will be required.
Experience with CRM systems, databases, or similar software.
Experience performing data entry, reconciliation, or quality-control activities.
Microsoft Office proficiency with emphasis on Excel.
Ability to operate computers, telephones, and other standard office equipment.
Ability to focus and complete work in a timely manner.
Ability to travel independently via car and air.
Ability to occasionally bend, stoop, squat, and lift or move objects up to 10 pounds.
Attention to detail and accuracy
Data quality and process discipline
Customer Service Orientation
Positive relationship building
Organization and time management
Excellent customer service and communication skills
Ability to follow documented procedures
Team collaboration
Adaptability
Ability to manage recurring priorities and deadlines.
Curiosity and willingness to learn
CRM and Microsoft Office proficiency

Nice To Haves

Associate's degree in Business, Information Management, Communications, or related field preferred.
Salesforce experience.
Nonprofit, higher education, fundraising, alumni, athletics, or membership experience.

Responsibilities

Maintain accurate constituent and related database records.
Process constituent updates, data requests, and recurring database tasks.
Perform routine audits, reconciliation, and quality-control activities.
Review data for inconsistencies and resolve routine issues.
Escalate complex issues to the Operations Data Specialist.
Maintain assigned workflow documentation.
Support assigned operational programs through recurring data processes.
Prepare lists, imports, exports, and data files.
Assist with acknowledgements, recognition lists, reporting support, and operational workflows.
Coordinate assigned recurring tasks and deadlines.
Support special projects as assigned.
Provide responsive customer service to internal and external constituents.
Answer routine questions related to assigned operational processes.
Collaborate with campus partners and internal departments.
Communicate data requirements and established procedures clearly.
Support assigned operational areas while maintaining organizational data standards.
Identify opportunities to improve assigned workflows.
Communicate recommendations to the Operations Data Specialist.
Participate in implementation of new processes and documentation.
Support organizational initiatives that improve efficiency and data quality.