Data Collection Specialist

Les Olson IT•South Salt Lake, UT

1d•Hybrid

About The Position

The Data Collection Specialist is responsible for the administration, monitoring, support, and optimization of Les Olson Company's equipment monitoring and data collection platforms, including EKM. This role plays a critical part in ensuring accurate device communication, maintaining customer connectivity, supporting automated supply and service processes, and providing valuable equipment utilization insights to both customers and internal teams. The Data Collection Specialist serves as a subject matter expert for EKM installation, maintenance, reporting, and troubleshooting while helping drive adoption and adherence to company policies and procedures. This position collaborates closely with customers, sales teams, service teams, supply operations, and IT personnel to ensure monitoring systems deliver maximum value and customer satisfaction. The successful candidate is highly organized, technically capable, customer-focused, and committed to delivering exceptional service while supporting operational excellence across the organization.

Requirements

Experience working with device monitoring platforms, print management software, or equipment monitoring systems
Technical troubleshooting experience involving network-connected devices
Familiarity with ERP, CRM, or business management systems
Experience supporting managed services or technology service organizations
Experience creating reports and analyzing operational data
Training or instructional experience
Strong customer service and communication skills
Excellent organizational and time management abilities
Ability to work independently while collaborating across multiple departments
Aptitude for diagnosing and resolving technical issues
Strong attention to detail and commitment to data accuracy
Ability to manage multiple priorities in a fast-paced environment
Professionalism when interacting with customers, team members, and business partners
Desire to learn, improve processes, and contribute to operational excellence

Nice To Haves

Knowledge of print and imaging technologies is preferred

Responsibilities

Manage and administer EKM environments in collaboration with internal stakeholders
Monitor the Managed Reports inbox and respond to incidents requiring attention
Monitor communication between EKM and company ERP and CRM systems
Ensure monitored devices remain connected and communicating properly
Investigate and resolve connectivity issues impacting data collection and reporting
Assist customers with reconnection efforts when monitored devices fall offline
Develop, maintain, and improve policies and procedures related to device monitoring, installation, and ongoing maintenance
Ensure data collection systems operate effectively and accurately across customer environments
Monitor reporting data for accuracy and completeness
Maintain system documentation and operational standards
Identify opportunities to improve data collection processes and efficiencies
Assist customers with EKM installation, configuration, maintenance, and troubleshooting
Provide guidance on monitoring best practices and device connectivity requirements
Attend customer meetings, either virtually or onsite, to discuss monitoring solutions and operational impact
Act as a trusted resource for customers regarding monitoring and reporting capabilities
Deliver service that enhances customer satisfaction and reinforces Les Olson Company's reputation for excellence
Analyze monitored device information and provide actionable insights to stakeholders
Produce reports and recommendations regarding equipment usage and performance
Identify potential sales opportunities and communicate qualified leads to the sales team
Assist teams in leveraging monitoring data to improve customer outcomes and operational efficiency
Create service requests for equipment reporting maintenance issues
Notify appropriate service personnel of equipment requiring attention
Communicate supply requirements to the supply team to help maintain customer uptime
Coordinate with service and supply teams to proactively address customer needs
Assist in ensuring customers experience minimal disruption through timely intervention and communication
Train employees across the organization on EKM installation and maintenance procedures
Promote adherence to company standards and established monitoring processes
Help improve internal knowledge and consistency through documentation and training initiatives
Recommend improvements to systems, workflows, and operational practices
Support ongoing optimization of Les Olson IT's image and print strategy
Uphold all company policies and procedures and represent the organization professionally at all times
Conduct themselves with courtesy, professionalism, and respect as guests in the customer's environment
Ensure customers' environments remain connected, monitored, informed, and supported