Data Collection Orders Analyst

Nationwide Property & Appraisal Services LLC•Voorhees, NJ

2d•Onsite

About The Position

Nationwide Property & Appraisal Services (NPAS) is a national appraisal management company providing valuation services to lending institutions and to federal government agencies. We are dedicated to excellence and committed to delivering value to our clients. We seek a Data Collection Orders Analyst to manage the Data Collection process by locating Data Collectors, assigning orders for acceptance, obtaining best turn time and fee for data collector assignment, and reviewing completed reports all while exceeding client expectations. The Data Collection Order Analyst will understand all aspects of how data collection reports are completed, the technology used by data collectors, their requirements, and who is best to engage for these services.

Requirements

High School Diploma or equivalent.
Ability to associate and work well with others including co-workers, vendors, suppliers and customers.
1-3 years’ experience in office and customer service field or related field.
Strong computer skills.
General knowledge of processing, underwriting or appraisals.
Ability to work in a fast-paced environment.
Effective communication skills.
Good listening skills.
Ability to deal with difficult calls.
Problem-solving skills.
Ability to multitask.

Nice To Haves

Prior experience in Real Estate, Underwriting, Lending or Banking is a big plus.

Responsibilities

Manage the Data Collection process by locating Data Collectors, assigning orders for acceptance, obtaining best turn time and fee for data collector assignment, and reviewing completed reports.
Understand all aspects of how data collection reports are completed, the technology used by data collectors, their requirements, and who is best to engage for these services.
Handle NEW ORDERS, HOLDS, and UNACCEPTED orders as they appear.
Process files which require quoting: older than 1 day, paid rushes, hot list.
Review and process data collection reports that are ready to be reviewed, and send to the appropriate person/location.
Locate data collectors and sign up data collectors for areas as needed (panel, External Sites, App.com, Yellow pages, Google, USRES panel, etc.).
Communicate with data collectors for acceptance and updated information via phone and email.
Accept orders from third-party sites.
Enter orders from third-party sites.
Assist with special requests regarding orders.
Act as back up for Orders Analyst when off.
Seek advice from Supervisor when unsure of what direction to take regarding overlapping responsibilities.
Perform other related duties as assigned.