Data Center Technician - Onsite - Tuesday �Saturday, 7:00 AM�4:00 PM PT

Quest Technology Management•Roseville, CA

4d•Onsite

About The Position

Under general direction of the data center manager, this role will support various data center and facility tasks supporting staff, clients, and vendors requesting assistance or information. This position is principally expected to be the main interface clients have while onsite.

Requirements

Perform facility audits, inspections and capture critical information of data center equipment and fire/life equipment
Follow documented policies and procedures
Follow, maintain and update company MSDN documentation
Well-developed organizational and communication skills
Strong Customer Service skills
Must be knowledgeable with MS Programs such as: Word, Excel, Visio, Outlook, Windows

Nice To Haves

Responsibilities

Support user requests, facility escort, and escalate problems to ensure customer service
Configure access control and support badge processing activities
Receive shipments and follow asset control procedures for Quest and Client assets
Operate and maintain data center and facility systems
Perform facility inspections documenting and producing summary reports
Adhere to and update documentation and user guides.
Maintain hardware and software inventory and maintenance logs.
Follow and improve upon maintenance procedures
Attention to detail in task planning, coordination, execution, and documentation
Perform on-call weekend duties following a rotating schedule
Perform other duties as assigned
Review and interpret data center and facility capacity metrics and alerts
Rack equipment into data center cabinets based on rack elevation diagrams
Routinely work from the Company ticketing system
Routinely support Company users and clients across various platforms
Perform product receive, release duties, and installation, rack and stack of various equipment