Data Center Technician, ADC InfraOps DCO Tech
About The Position
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. As a Data Center Technician, you are a primary resolver for your support team, skilled at troubleshooting one or more operating systems. You are able to troubleshoot and solve all but the most complex infrastructure issues, escalating when necessary. You will create and maintain documentation on technologies you support and convey SOPs to junior staff. You understand all aspects of the equipment you support and can innovate and make decisions independently, while also taking direction and paying attention to details. You are able to execute small projects independently and work with your manager on larger local projects, acting as an escalation point for junior technicians.
Requirements
- High school or equivalent diploma, or A+ or CND (Certified Network Defender) or Network+ or Security+
- 1+ years of Computer Hardware Repair, Infrastructure Cabling, Network Deployment, or Data Center Operations experience
- Current, active US Government Security Clearance of Top Secret with SCI eligibility or above
- US citizen
Nice To Haves
- Meets/exceeds Amazon’s leadership principles requirements for this role
- Meets/exceeds Amazon’s functional/technical depth and complexity for this role
- Familiarity with network cabling, fiber optics, and test equipment including VFL, power meter, and OTDR experience
- 1+ years of network cabling, fiber optics, and test equipment including VFL, power meter, and OTDR experience
- A+ or Network+ or Security+, or Associate's degree
Responsibilities
- Troubleshoot and solve infrastructure issues.
- Create and maintain documentation on supported technologies.
- Convey SOPs to junior staff.
- Understand all aspects of the equipment supported.
- Execute small projects independently.
- Plan and execute larger local projects with manager.
- Act as an escalation point for junior technicians.
Benefits
- EAP
- Mental Health Support
- Medical Advice Line
- 401(k) matching
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
