Data Center Technician, ADC InfraOps DCO
About The Position
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. As a Data Center Technician, you are a primary resolver for your support team, and are skilled at troubleshooting one or more operating systems. You are able to troubleshoot and solve all but the most complex infrastructure issues. Issues are escalated to the appropriate resolver groups when necessary. You create and maintain documentation on technologies you support and are able to convey SOPs to junior staff. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved. You are able to execute small projects on your own and work with your manager in planning and executing larger local projects. You act as an escalation point for junior technicians. You understand all aspects of the equipment you support.
Requirements
- High school or equivalent diploma, or A+ or CND (Certified Network Defender) or Network+ or Security+
- 2+ years of professional or military experience, or Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
- 2+ years of computer hardware experience, including troubleshooting and repairing experience
- 2+ years of networking and troubleshooting experience
- Current, active US Government Security Clearance of Top Secret with SCI eligibility or above
Nice To Haves
- Experience with network hardware: copper and optical fiber cabling, switches, routers
- Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)
- Experience in system administration, and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related)
- Networking experience with CCNA and/or Network+ certifications
- Meets/exceeds Amazon’s leadership principles requirements for this role
- Meets/exceeds Amazon’s functional/technical depth and complexity for this role
Responsibilities
- Troubleshoot and solve infrastructure issues.
- Escalate issues to appropriate resolver groups when necessary.
- Create and maintain documentation on technologies supported.
- Convey SOPs to junior staff.
- Understand all aspects of the equipment supported.
- Innovate and make decisions independently.
- Take direction and pay attention to details.
- Execute small projects independently.
- Work with manager in planning and executing larger local projects.
- Act as an escalation point for junior technicians.
Benefits
- Sign-on payments
- Restricted stock units (RSUs)
- Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- Paid time off
- Parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
