Tier 1 Data Center Technician (Active Secret Clearance)

Seneca Holdings•Beltsville, MD

4d•Onsite

About The Position

Clear Creek Federal is seeking a Tier 1 Data Center Technician in Beltsville, MD. This is an onsite role and considered to be an essential service position, in support of a federal client. This is a day shift role following a 6:00 AM - 6:30 PM schedule, working Thursday, Friday, Saturday, and every other Wednesday. The Tier 1 Enterprise Operations Technician is a vital member of the Hosted Infrastructure team, responsible for monitoring and maintaining the server environment for a Federal Government agency, ensuring the availability and reliability of critical systems. This role involves communicating with stakeholders, collaborating with Systems Administrators, performing server reboots, troubleshooting server-related issues, and escalating complex problems. The technician will also escort and monitor un-cleared workers, observe data center conditions, respond to situational issues, and assist with data center equipment and cable management.

Requirements

A degree in IT or 1-3 years of experience supporting enterprise infrastructure, data centers, or similar help desk experience.
Ability to perform the required shifts.
Experience with the use of IT Service Management (ITSM) tools or ticketing systems, including ServiceNow.
Knowledge of Microsoft 365 suite such as Outlook, SharePoint, Word, Excel.
Ability to perform quality work within deadlines with or without direct supervision.
Strong attention to detail.
Professional interaction with other employees, customers, and suppliers.
Effective teamwork skills to collaborate with colleagues on all assignments.
Ability to work independently while recognizing the importance of communication and coordination with other employees and organizations.
Strong willingness and ability to learn and adapt to new technologies, processes, and a constantly changing environment.

Nice To Haves

Knowledge of VMware vSphere is a plus.

Responsibilities

Monitoring and maintaining the server environment for a Federal Government agency, ensuring the availability and reliability of critical systems.
Communicating with stakeholders to provide updates on system status and collaborate on issue resolution.
Collaborating closely with Systems Administrators to troubleshoot server problems and document all changes, issues, and problems related to server maintenance.
Performing server reboots, including physical servers, and utilize VMware vSphere client for virtual server reboots.
Manually pinging, testing, and opening problem outages for the resolution of server-related issues.
Escalating complex issues to Enterprise Level 2 Operations Engineers for further investigation.
Applying knowledge of standard and non-standard operating rules, procedures, and diagnostic techniques to resolve standard operating problems.
Escorting and monitoring un-cleared workers on-site to maintain security protocols.
Observing data center conditions and responding to situational issues, including setting up emergency cooling fans when necessary.
Moving data center equipment within the data center; assisting with device and cable installation and removal.