Data Center Technician, InfraOps AG
About The Position
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. As a Data Center Technician, you are a primary resolver for your support team, and are skilled at troubleshooting one or more operating systems. You are able to troubleshoot and solve all but the most complex infrastructure issues. Issues are escalated to the appropriate resolver groups when necessary. You create and maintain documentation on technologies you support and are able to convey SOPs to junior staff. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved. You are able to execute small projects on your own and work with your manager in planning and executing larger local projects. You act as an escalation point for junior technicians. You understand all aspects of the equipment you support.
Requirements
- High school or equivalent diploma, or A+ or CND (Certified Network Defender) or Network+ or Security+
- 2+ years of server hardware troubleshooting and repair experience, or experience in similar technical roles
- Current, active US Government Security Clearance of Top Secret with SCI eligibility or above
- US citizen
Nice To Haves
- Knowledge of hardware platforms
- 1+ years of computer networking experience
- Bachelor's degree in an IT-related field (e.g., Computer Science, Network Engineering), or experience in professional or military IT-related roles
Responsibilities
- Troubleshoot and solve infrastructure issues.
- Escalate issues to appropriate resolver groups when necessary.
- Create and maintain documentation on technologies supported.
- Convey SOPs to junior staff.
- Understand all aspects of the equipment supported.
- Innovate and make decisions independently.
- Take direction and pay attention to details.
- Execute small projects independently.
- Work with manager in planning and executing larger local projects.
- Act as an escalation point for junior technicians.
Benefits
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
- sign-on payments
- restricted stock units (RSUs)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
