Data Center Technician, DCC Communities

Amazon•Louisa, VA

1d•$27 - $48•Onsite

About The Position

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. This team is responsible for keeping the cloud running by supporting all AWS data centers and the associated servers, storage, networking, power, and cooling equipment. The role involves working on challenging problems within the supply chain and requires collaboration with a diverse team of engineers, specialists, and managers to ensure high standards of safety and security while providing capacity at the lowest possible cost. The company fosters an inclusive culture that encourages bold ideas and empowers employees to see them through to completion. This position will initially be located in Manassas or Fredericksburg, VA for approximately 2-4 months before transitioning to Louisa, VA. Candidates must be able to work all shifts, including overnights, and travel within and outside the regional work area is required.

Requirements

High school or equivalent diploma
1+ years of computer/server hardware troubleshooting or related IT experience.
Ability to work on a flexible schedule including days, nights, and/or weekends.
Ability to travel to or commute between data center locations as needed
Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.
Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds
Working in cramped and/or elevated locations
Bending, lifting, stretching, and reaching
Standing and walking for up to 8+ hours a day
Ascending and descending ladders, stairs, and gangways safely and without limitation
Work in a noisy environment
Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).
Must have a reliable personal vehicle and valid driver's license to travel within the regional work area.

Nice To Haves

Experience working in a Data Center environment
An Associate’s degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering, etc.)
Understanding of network design, protocols and layer 1/2 troubleshooting

Responsibilities

Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
Performing on-call duties and participating in scheduled maintenance and change management activities
Contributing to documentation and process improvement initiatives based on your analysis of operational issues
Helping to train and onboard new team members
Taking ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution
Solving problems at their root and stepping back to understand the broader context
Maintaining service level agreements through the implementation of proactive issue detection and reporting