Data Center Technician - Memphis
About The Position
We are seeking skilled Datacenter Hardware Technicians to manage break/fix operations, ensuring seamless operations of Dell servers in a fast-paced environment. This role requires hands-on technical expertise, with an emphasis on hardware repair, rack and stack, and troubleshooting. The ideal candidate is comfortable working onsite in a dynamic datacenter environment, managing tickets, and collaborating with a team to resolve hardware issues quickly and efficiently. PGTEK is a true consulting organization dedicated to helping clients achieve their business and technology objectives utilizing our decades of experience and business relationships. PGTEK invests in the educational advancements of our staff by providing the necessary resources to complete Professional and Business Certifications. Our company is our people, and we treat them like family. EOE, including disability/veterans.
Requirements
- Dell Server Expertise: Proven experience in racking, stacking, and servicing Dell servers in a datacenter environment.
- Break/Fix Experience: Hands-on experience with diagnosing hardware failures, swapping parts, and performing repairs.
- Problem-Solving Skills: Strong troubleshooting abilities to quickly identify and resolve hardware issues.
- Customer Focus: Excellent communication skills and the ability to provide customer service in a technical environment.
- Physical Endurance: Ability to lift 65 pounds and work at height on a ladder.
- Attention to Detail: Strong focus on precision and quality in all tasks.
Nice To Haves
- Nvidia GPU/NIC Experience: Familiarity with Nvidia hardware and networking interfaces is a plus.
- Basic Networking Knowledge: Understanding of basic network troubleshooting and configurations.
- Linux Log Reading: Experience reading and interpreting Linux logs for hardware diagnostics.
- Linux CLI: Command-line experience in Linux for basic system navigation and troubleshooting.
- RoCE Networking: Familiarity with RoCE (RDMA over Converged Ethernet) network protocols.
Responsibilities
- Perform hands-on maintenance, troubleshooting, and hardware replacement (e.g., GPUs, NICs, memory, etc.) for Dell servers and related equipment.
- Track and manage service tickets, prioritizing and resolving issues in a timely manner.
- Diagnose and resolve hardware failures, leveraging expertise in server components and systems.
- Provide clear and effective communication with team members and internal customers, ensuring a smooth experience.
- Lift up to 65 pounds, work on ladders, and perform physically demanding tasks in the datacenter.
- Work efficiently with other technicians and departments to meet deployment goals and resolve technical issues.
- Ensure all repairs and tasks are completed to a high standard, maintaining precision and quality.
- Proven experience in racking, stacking, and servicing Dell servers in a datacenter environment.
- Hands-on experience with diagnosing hardware failures, swapping parts, and performing repairs.
- Strong troubleshooting abilities to quickly identify and resolve hardware issues.
- Excellent communication skills and the ability to provide customer service in a technical environment.
- Ability to lift 65 pounds and work at height on a ladder.
- Strong focus on precision and quality in all tasks.
Benefits
- Comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option
- Vision plan
- Dental insurance with the base dental plan option paid for by PGTEK
- Life Insurance
- Short and Long-Term disability
- Critical Illness insurance
- Matching 401(k) plan
- Discount on pet insurance through ASPCA Pet Insurance
- Employee Assistance Program
- Generous amount of PTO and Holidays
- Education Assistance Program is available after 12 months of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
