Data Center Technician II

James Services Inc.•Sparks, NV

1d•$36 - $40•Onsite

About The Position

An Experienced Data Center Technician is responsible for day-to-day datacenter operations and advanced hands-on technical support. The role focuses on maintaining uptime for server, network, storage, and datacenter infrastructure while performing complex troubleshooting, executing changes safely, and mentoring other technicians.

Requirements

Strong experience with server hardware lifecycle (install, replace, troubleshoot) and understanding of RAID/storage basics.
Solid working knowledge of networking fundamentals (switching concepts, fiber/optics basics, cabling standards, port verification).
Hands-on ability with structured cabling (copper and fiber), patching, labeling, and rack organization.
Proficiency using ticketing/ITSM systems, monitoring tools, and escalation workflows.
Competence reading diagrams, schematics, and runbooks, and producing clear documentation after work.
Demonstrated experience working in a high-availability, safety-first environment with controlled change processes.
Ability to lift and work in constrained spaces (often required for rack work and component swaps).

Nice To Haves

Previous AWS, Google, or Meta experience highly desired
Certifications such as CompTIA A+/Network+, Cisco (CCNA), ITIL, or vendor-specific hardware certifications.
Experience with on-call rotation, outage response, and incident command principles.
Knowledge of data center infrastructure monitoring (BMS alarms, environmental monitoring, power/cooling telemetry—role dependent).

Responsibilities

Respond to and troubleshoot incidents involving servers, switches, storage systems, cabling, PDUs, cooling components, and alarms; identify root cause and drive resolution.
Perform advanced break/fix and migrations: rack-and-stack, hardware replacements, firmware verification, and structured cabling changes.
Execute preventive and corrective maintenance following runbooks and change procedures (including escalation to engineering when needed).
Support data center infrastructure operations including power distribution awareness, UPS/generator-related operational checks (as applicable), airflow best practices, and cooling/CRAH-CRAC monitoring response.
Install and test network connectivity (patch panels, patch cords, optics/SFPs, VLAN/port verification as applicable).
Own physical layer documentation quality: cable maps, labeling standards, rack diagrams, asset records, and post-change updates.
Manage work orders and changes in a ticketing/change system, ensuring approvals, sequencing, and rollbacks are followed.
Maintain compliance and safety: ESD procedures, ladder/working-at-height safety, access control, and adherence to data center standards.
Coordinate with vendors and cross-functional teams (network engineering, platform teams, facilities, and support) during outages and escalations.
Mentor junior technicians through shadowing, coaching on procedures, and improving team playbooks/runbooks.