Data Center Technician II

Kaseya Careers•Breinigsville, PA

2d•Onsite

About The Position

The Data Center Technician will possess data center knowledge and is responsible for the operational integrity, process, and security compliance of the data center infrastructure. The individual maintains and follows the processes that will maximize customer uptime in the most cost-effective way and also ensures that data center problems are identified, repaired quickly, and that internal customer demands are met.

Requirements

Strong written and verbal communication skills; must be able to distribute messages clearly and concisely connecting with employees and customers.
Advanced technical troubleshooting skills
An eager can-do attitude
The technician must have the ability to organize technical tasks, as well as the ability to develop a detail-oriented technical problem-solving approach
General computer hardware configuration, troubleshooting, and repair knowledge
Knowledge of Ethernet network topology and components to help troubleshoot networking issues
2-3 years of experience as a data center technician, or similar.
Associate or Bachelor’s degree related to Information Technology or equivalent experience

Nice To Haves

Shipping logistics and/or previous data center experience
Military training or technical certifications desired
Experience with Ubuntu/Debian Linux
Experience with Dell systems, including iDrac and Dell TechDirect Portal
Experience with Cisco Nexus switches
Experience with Mellanox and Nvidia series switches
CompTIA Linux+, Network+ or equivalent

Responsibilities

Act as a local point of contact between Kaseya and Data Center Staff
Conduct daily inspections of all Kaseya related Data Center infrastructure equipment
Operates and installs computing equipment related to infrastructure and applications including servers, storage, network, telco, and software.
Sets up and installs equipment, hardware, and cabling on data equipment and peripherals. Performs general and preventative maintenance and plans downtime procedures.
Maintain internal reference rack schedule to reflect the existing deployment.
Process HDD RMA shipments and coordinate failed drive destruction
Running hardware diagnostics and replacing failing parts in a timely manner. (RAM, PSUs, Hard drives, etc.)
Maintains inventory and labeling of equipment and removal of decommissioned hardware. Maintains an adequate spare parts inventory of systems, subsystems, and parts used in repair work.
Lifting of equipment required up to and over 50lbs. Use manual and electric server lift where applicable
Install fiber and copper cross connect cabling
Provide oversight of contractors and service providers in the Kaseya related spaces.
Assists with shipping, receiving, and distribution of equipment and hardware.
As a member of an on-call rotation provide emergency response. Shift, evening, and weekend work, while limited, may be required