Future Opportunities - Data Center Technician II

Milestone Technologies, Inc.•Santa Clara, CA

7h•Onsite

About The Position

The Data Center Technician II supports daily data center operations at a customer site in Santa Clara, California. The role involves hands-on installation, maintenance, troubleshooting, and replacement of compute and network hardware, along with support for equipment deployments and lifecycle tasks. The position is onsite and full-time, with day and swing shifts available and participation in an on-call rotation.

Requirements

At least 2 years of hands-on data center experience.
Experience with rack and stack, hardware maintenance, and structured cabling.
Strong troubleshooting skills for enterprise compute and network hardware.
Working knowledge of Apple Silicon hardware and macOS fundamentals.
Familiarity with enterprise networking equipment and basic network concepts.
Experience using ticketing, ITSM, and asset management systems.
Strong communication, organization, and documentation skills.
Ability to work onsite, follow procedures, and handle physical data center tasks.
Able to lift up to 50 lbs and perform physical work in a data center environment.
Able to acknowledge on-call within 15 minutes and arrive onsite within 60 minutes of notification.

Responsibilities

Install, maintain, troubleshoot, and replace compute and network hardware.
Perform hardware break-fix, diagnostics, and component replacement.
Support rack and stack deployments, equipment installs, decommissions, and refreshes.
Handle structured cabling, cable testing, and Layer 1 network troubleshooting.
Assist with basic device provisioning and CLI troubleshooting.
Monitor and respond to incidents, alerts, and service requests.
Document work in ticketing, asset, and change management systems.
Maintain accurate inventory, asset records, and chain-of-custody logs.
Support shipping and receiving, RMAs, audits, and equipment lifecycle tasks.
Follow SOPs, safety and security policies, and change management procedures.
Participate in an on-call rotation and respond to urgent onsite needs as required.