Data Center Technician 2- Production Services

Primerica•Duluth, GA

2d•$43,000 - $65,000•Onsite

About The Position

The Data Center Technician II / Production Services Analyst II is responsible for monitoring, supporting, and maintaining mainframe and distributed production environments. This role helps ensure the successful execution of batch cycles, supports application teams, assists with issue resolution, and maintains operational documentation. The technician will monitor production systems, address routine operational issues, and escalate concerns when appropriate.

Requirements

Some experience supporting mainframe and/or distributed production environments.
Basic knowledge of batch processing, job scheduling, and production support operations.
Familiarity with incident management and ticketing systems.
Strong analytical, troubleshooting, and problem-solving skills.
Ability to prioritize workload and respond effectively in a production environment.
Strong verbal and written communication skills.
Attention to detail and commitment to following established procedures.

Nice To Haves

Exposure to mainframe operating environments, multiple LPARs, and automated scheduling tools is preferred.
Exposure to JCL (Job Control Language).
Experience with enterprise scheduling tools such as Control-M, CA-7, AutoSys, or similar platforms.
Familiarity with ITIL processes and incident management practices.
Prior internship, academic, military, or professional experience in a data center, operations support, or production services environment.

Responsibilities

Monitor and manage batch processing cycles across multiple LPARs and distributed platforms using automated scheduling tools.
Identify, troubleshoot, and resolve batch job failures (abends) in a timely manner, escalating issues to appropriate support teams as needed.
Monitor mainframe production environments for abnormal system messages, performance issues, and operational disruptions.
Support daily distributed processing activities through scheduling interfaces and ensure successful job execution.
Create, update, document, and resolve incident tickets with accurate and detailed information in accordance with established procedures.
Assist application development and support teams by processing operational requests and assigning Fire IDs/access as required.
Validate that production jobs and batch cycles are correctly scheduled, loaded, and executed.
Verify batch cycle dates and ensure production schedules are accurate and communicated to stakeholders.
Maintain and update operational procedures, runbooks, and departmental documentation to ensure accuracy and consistency.