Data Center Technician 1

DataBank (DataBank Holdings) • Austin, TX

3d

About The Position

The Data Center Technician I supports end-user customer service through phone, email, in-person interactions, and internal case management systems. The role maintains chain-of-custody logs for customer packages and helps keep facilities clean and tour-ready. As part of the Operations Team, the technician handles trouble tickets and remote-hands requests from creation through resolution, assists with circuit installations, and monitors business-critical systems such as building management and security systems. The technician escalates issues and helps ensure internal and customer compliance with security standards.

Requirements

• High school diploma or equivalent.
• Previous NOC, SOC, IOC, and/or data center experience.
• Some familiarity with DS1, DS3, Ethernet, and dark fiber circuits.
• Experience with data center infrastructure, including generators, UPS, DC plant, HVAC, and fire suppression systems; ability to read electrical diagrams.
• 0–4 years of experience or demonstrated ability to meet the responsibilities and qualifications.
• Customer service skills.
• Cross-team collaboration skills.
• Ability to run cable and climb ladders.
• Ability to handle critical infrastructure emergencies.
• Network and power monitoring skills.
• Ability to work a rotating schedule.
• Responsibility and dependability.
• Reliable transportation.
• Ability to work independently when necessary.
• Strong written and verbal communication skills.
• Ability to learn quickly and apply new knowledge and skills.
• Ability to assess situations and escalate appropriately while following internal procedures.
• Knowledge of Windows operating systems on both PC and server sides.
• Must be able to lift at least 50 pounds.

Nice To Haves

• Familiarity with basic hardware troubleshooting, including replacing hard drives, memory, and motherboards.

Responsibilities

• Create and maintain customer relationships, responding to phone calls and emails promptly and professionally.
• Assist with customer installations, testing, and order closeout, including computer and server hardware and software support; resolve tickets and orders promptly and thoroughly within predefined intervals.
• Monitor and help troubleshoot technical issues and alarms involving DataBank infrastructure; follow escalation procedures and escalate issues to on-call or engineering staff as needed.
• Conduct physical security walkthroughs, administer security sign-in procedures for customers, visitors, and third parties, and escort them to designated work areas while enforcing company security standards.
• Record time spent on tasks and tickets or cases, including customer installs, site expansions, outages, and remote-hands work; record capital labor on timesheets and submit timesheets on time.
• Maintain facility cleanliness and tour readiness.
• Follow DataBank cabling standards.
• Help maintain accurate inventories of work tools, equipment, and devices.
• Perform other duties as assigned.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Short-term disability insurance
• Long-term disability insurance
• Life insurance
• 401(k) with company match
• Paid time off
• Volunteer time off
• Paid holidays
• Certification reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED