Data Center Technician I

Newfold Digital•Provo, UT

1d•Onsite

About The Position

The Data Center Technician will perform data center related cable and equipment installations as well as contribute to facilitating equipment moves / adds / changes within multiple Newfold Digital raised-floor data center facilities. The position also supports data center infrastructure, environmental monitoring and administration, documentation, audit compliance, crisis management, asset management, and metric reporting as directed. The successful candidate must possess a detailed knowledge of system and cable infrastructure plus various aspects of data center design and maintenance. Organizational skills, procurement, asset tracking, and participation in stand-ups is also a must. Must be a self-starter and have excellent communication skills. Also, must be willing to consistently monitor work order output, generating quality metrics reporting, and making recommendations on process improvements. As an essential worker you will be expected to report to the data center. You'll join a data center team providing coverage for our Provo data center but also provide mutual support as needed across any US based data centers. Perform testing and troubleshooting for both copper and optical fiber installations. Make recommendations based on applicable codes, standards, and best practices. Implement the job plan and scope of work as well as perform retrofits and upgrades for existing infrastructure.

Requirements

A willingness to learn in a data center or colocation environment
Experience in computer hardware troubleshooting, component functionality, compatibility, and assembly
Ability to perform server and network troubleshooting as directed
Ability to work autonomously to resolve hardware, software, and service issues
Be procedural driven and maintain written documentation of the environment
Keep data centers and shared spaces clean and organized
Willing to work off-hours for planned work and unplanned emergencies to include on call rotations
Able to lift and install equipment in excess of 40lbs
Ability to stand on ladders to install cables
High School diploma required

Nice To Haves

1-3 years prior work experience in a data center or colocation environment
Familiar with critical mechanical, electrical and plumbing (MEP) infrastructure systems within the data center such as; UPS systems, emergency generators, various critical cooling systems, computer room air handler and the electrical distribution
Experience in deploying RAID arrays with all common RAID levels, 0, 1, 5, 6, 10
Project management skills
Knowledge of tools and applications such as Office 365 (Docs, sheets, email), JIRA, Service Now, Device42, PuTTy
Knowledge in ANSI/TIA-942-A Telecommunications Infrastructure Standard for data centers
Higher education
Industry certifications such as BICSI Data Center Technician or Registered Communications Distribution Designer-RCDD

Responsibilities

Perform data center related cable and equipment installations
Facilitate equipment moves / adds / changes within multiple Newfold Digital raised-floor data center facilities
Support data center infrastructure, environmental monitoring and administration
Documentation, audit compliance, crisis management, asset management, and metric reporting
Perform testing and troubleshooting for both copper and optical fiber installations
Make recommendations based on applicable codes, standards, and best practices
Implement the job plan and scope of work
Perform retrofits and upgrades for existing infrastructure
Maintain and manage hardware inventory for the office and data center