Data Center Technician, ADC InfraOps DCO

Amazon • Phoenix, AZ

2d • $33 - $58

About The Position

AWS Infrastructure Services owns the design, planning, delivery, and operation
of all AWS global infrastructure. In other words, we’re the people who keep the
cloud running. We support all AWS data centers and all of the servers, storage,
networking, power, and cooling equipment that ensure our customers have
continual access to the innovation they rely on. We work on the most challenging
problems, with thousands of variables impacting the supply chain — and we’re
looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply
chain specialists, security experts, operations managers, and other vital roles.
You’ll collaborate with people across AWS to help us deliver the highest
standards for safety and security while providing seemingly infinite capacity at
the lowest possible cost for our customers. And you’ll experience an inclusive
culture that welcomes bold ideas and empowers you to own them to completion.

As a Data Center Technician, you are a primary resolver for your support team,
and are skilled at troubleshooting one or more operating systems. You are able
to troubleshoot and solve all but the most complex infrastructure issues. Issues
are escalated to the appropriate resolver groups when necessary. You create and
maintain documentation on technologies you support and are able to convey SOPs
to junior staff. You understand all aspects of the equipment you support. You
know how to innovate and make decisions on his/her own, but also know how to
take direction when it is given, paying attention to all details involved.

You are able to execute small projects on your own and work with your manager in
planning and executing larger local projects. You act as an escalation point for
junior technicians. You understand all aspects of the equipment you support.

Position may include rotating shifts, 3, 4, or 5 day/night work weeks, and may
change based on the needs of the business. Travel may be required up to 10% of
the time. This position will fill an opening at one of multiple separate sites.

This position requires that the candidate selected be a US citizen and currently
possess and maintain an active Top Secret security clearance with SCI
eligibility.

Requirements

• High school or equivalent diploma, or A+ or CND (Certified Network Defender) or Network+ or Security+
• Current, active US Government Security Clearance of Top Secret with SCI eligibility or above

Nice To Haves

• 1+ years of Computer Hardware Repair, Infrastructure Cabling, Network Deployment, or Data Center Operations experience

Responsibilities

• You work as part of the Operations team, whose primary responsibility is the maintenance and upkeep of the data center infrastructure.
• your role and responsibilities include, but are not limited to, server rack installation, hardware break-fix on various components, troubleshooting network issues, rackdown recovery, and responding to emergent situations that affect operational stability.
• You may be the primary contact point for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external service partners (Hardware Vendors, Contractors, Service Providers among others).
• You will work and meet service level agreements against assigned trouble tickets via a directed workflow, be the first line touch point for hardware troubleshooting and technical issues, which involves regular server hardware repairs (drives, motherboards, etc.).
• You will also carry out routine network, server hardware, and operating system related repairs. This work contributes to the availability of the AWS service catalogue for external customers.

Benefits

• Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching.
• Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED