Data Center Support Technician

H5 Data Centers•Quincy, WA

16h

About The Position

The Data Center Support Technician is responsible for managing operational integrity of the H5 Data Centers’ facility. They oversee the physical security operations ensuring the overall site integrity while maintaining all aspects of access control and surveillance of the location. Additionally, they are responsible to act as a single point of contact for all customer engagement, daily handling of incoming calls, ticket processing, incident management and coordination. Individuals will be required to perform basic remote hands and escort duties on behalf of customers. Finally, they will monitor the health of all critical systems including building management, fire control, camera surveillance, access control, and network. The candidate must be willing to work any shift assigned to them, weekends and holidays.

Requirements

Minimum two (2) year college degree preferred
Excellent interpersonal and communication skills (written and oral)
Familiar with physical security protocols
Customer service experience
IT system qualifications will be required if not already certified
Competent in the use of Windows, MAC and IOS systems
Organization and time management skills
Must be a self-starter, able to work in a fast paced constantly changing environment
Ability to work well in a team environment or independently with minimal supervision

Nice To Haves

Comprehensive understanding of data center best practices is a bonus

Responsibilities

Responsible for all aspects of physical security at the data center
Video surveillance
Access control administration
Processing access requests
Regular patrols
Security policy enforcement
Incident response
Customer Support
Primary point of contact for customer requests via phone, e-mail, and portal
Processing requests and engage with subject matter experts as appropriate
Administer ticket queues to ensure regular and timely updates through resolution and adherence to SLA’s
Provide escort duties for H5 Telco’s and vendors as well as customer vendors
Perform basic remote hand support duties on behalf of customers
Primary focal point for incident management and escalations
Facility Monitoring
Monitor the health of building critical systems via BMS and visual inspection
Power
Cooling
Fire systems
Monitor the health of access control, camera surveillance and perimeter intrusion
Monitor the health of critical IT systems
Networks
Servers
Perform incident coordination on the event of significant incidents
Initial response and dispatch of vendors
Escalate to senior management
Set up crisis ridge (if appropriate)
Sent our advisories
Coordinate restoration with on-site personnel