Data Center Support Engineer

Zoom•San Jose, CA

14d•Hybrid

About The Position

In this dynamic, hands-on environment, you’ll troubleshoot complex systems, work on diverse infrastructure projects, and continuously grow your technical expertise in a dynamic setting. About the Team Engineering operations are the driving force behind the seamless functionality and continuous innovation that define the platform's unparalleled user experience. The team manages the infrastructure that runs ZoomPhone, Zoom Contact Center, Zoom Virtual Agent and Zoom Workforce management. By employing robust operational strategies, they guarantee the stability and security of Zoom's infrastructure, allowing millions of users worldwide to connect effortlessly.

Requirements

2-5 years experienced in related field or certificate or degree programs such as Industrial Technology, Computer Electronics and Networking Technology, Information Technology.
Understand Network Fundamentals and computer hardware troubleshooting skills
Bring previous experience with datacenter equipment including console, KVM, and power control.
With familiarity with JIRA ticketing system.
Have customer-focused mindset, with demonstrated skill in managing expectations, providing proactive status updates, and producing high-quality work product.
Able to communicate effectively with customers and internal staff and effectively work in team environment.
And able to use independent judgment to make sound, justifiable decisions and take action to solve problems.
Show proficiency with Google GSuite (Docs, Sheets, Slides, and GMail).
Work comfortable in a high stress, fast paced environment with shifting priorities.
Must be able to work on a shift which may require nights, holidays, and some weekends.
Lift up to 75 lb.

Responsibilities

Monitoring and carrying out tasks through JIRA ticketing system. While understanding process for diagnostic methods of troubleshooting data center infrastructure.
Supporting Network Engineering, SysAdmin, and Project Management team to perform required work within the data center environment
Managing hardware asset tags, perform quarterly and yearly audit with Finance Team.
Repairing servers (replace hard drives; replace faulty SIM, Fiber SFP, cabling, etc.)
Partnering with Telco Provisioning to process and track cross connect orders, validate LOA/CFA, onsite support during circuit test & turn-up.
On-location support implementation of hardware and infrastructure as directed for special projects.
Producing periodic status reports on utilization, progress, downtime, performance and costs.
Managing spare part inventory including packaging and shipping parts to remote data center locations.
While Self-performing server diagnostic and troubleshooting.
Being responsible for up keeping of the data center environment. This includes ensuring all guests while working in the data center operates within the published operating procedure and guidelines.