Lead Support Engineer - Data Center

Wolters Kluwer•Washington, DC

10d•Hybrid

About The Position

This is a Hybrid working from a Wolters Kluwer office and will support our Sterling, VA Data Center The Senior Systems Engineer will be a key contributor to the installation, configuration, maintenance and support of a secure high-availability Windows & Linux based server & network infrastructure in both software development and data center production environments. This position will be part of an IT team dedicated to the GainsKeeper business spanning multiple data centers. Will also support data center operations and provide limited desktop support. Report to the Infrastructure Architect/Team Leader. Perform Windows and Linux based system builds. Perform network switch installations and configurations in complex data center environment under the direction of Principal Architect Maintain & support Internet host servers in 24 x 7 processing environments. Physical onsite availability required upon demand. Within 30 mile radius of Waltham MA or Sterling VA. Setup, maintain, and support Active Directory domains (sites, DNS & DHCP). Create group policies in Active Directory and manage users/groups. Configure and support terminal services on Windows servers. Execute firmware upgrades, OS upgrades, and hardware upgrades. Respond to all support issues requests in an expedient manner, providing clear and informative status entries, resolution entries and quality assurance closure. Will work to identify the root cause of any issues and strive to incorporate solutions that are correct, with zero rework. Share on-call rotation with other team members.

Requirements

BS Computer Science, Computer Information Systems, or equivalent with 4-5 years of relevant experience in Windows and Linux server and network administration.
Knowledge of TCP/IP network protocols, including DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name Systems), SMTP (Simple Mail Transfer Protocol) and VPN, is essential.
Expertise in the build, configuration, installation and troubleshooting of Windows server Enterprise and Standard production environments is a must.
Experience with server and storage hardware components troubleshooting, upgrades, and testing, is a must.
Experience with data center networking, cabling, and best practices standards, is a must.
Experience administering, maintaining and supporting Active Directory, AD domains and terminal services a must.
Experience performing firmware upgrades, OS upgrades, and hardware upgrades is a must.
Proficiency in PowerShell and BASH scripting is essential.
Must be able to communicate effectively and work well in a team; able to handle independent responsibilities with minimal direction.
Ability to clearly communicate technical concepts with peers.
Ability to lift and rack data center grade equipment up to 50 lbs.

Nice To Haves

Knowledge of Datacenter storage technologies (NAS, SAN, DAS) HPE hardware product line preferable
Experience with Linux KVM virtualization
Experience with the following technologies is a plus: ARCServe Backup or equivalent enterprise backup software, knowledge of Cisco firewall, and F5 Load balancer

Responsibilities

Perform Windows and Linux based system builds.
Perform network switch installations and configurations in complex data center environment under the direction of Principal Architect
Maintain & support Internet host servers in 24 x 7 processing environments. Physical onsite availability required upon demand.
Setup, maintain, and support Active Directory domains (sites, DNS & DHCP).
Create group policies in Active Directory and manage users/groups.
Configure and support terminal services on Windows servers.
Execute firmware upgrades, OS upgrades, and hardware upgrades.
Respond to all support issues requests in an expedient manner, providing clear and informative status entries, resolution entries and quality assurance closure.
Will work to identify the root cause of any issues and strive to incorporate solutions that are correct, with zero rework.
Share on-call rotation with other team members.