Data Center Support Engineer

Zoom

10d • Hybrid

About The Position

In this dynamic, hands-on environment, you’ll troubleshoot complex systems, work on diverse infrastructure projects, and continuously grow your technical expertise in a dynamic setting. You’ll join a collaborative and highly skilled group of engineers who are passionate about maintaining reliable data center operations. All while supporting each other to deliver exceptional results.

Requirements

• 2-3 years experienced in related field or certificate or degree programs such as Industrial Technology, Computer Electronics and Networking Technology, Information Technology.
• Understand Network Fundamentals and computer hardware troubleshooting skills
• Bring previous experience with datacenter equipment including console, KVM, and power control.
• Familiarity with JIRA ticketing system.
• Customer-focused mindset, with demonstrated skill in managing expectations, providing proactive status updates, and producing high-quality work product.
• Able to communicate effectively with customers and internal staff and effectively work in team environment.
• Able to use independent judgment to make sound, justifiable decisions and take action to solve problems.
• Show proficiency with Google GSuite (Docs, Sheets, Slides, and GMail ).
• Work comfortable in a high stress, fast paced environment with shifting priorities.
• Must be able to work on a shift which may require nights, holidays, and some weekends.
• Lift up to 75 lb.

Responsibilities

• Monitoring and carrying out tasks through JIRA ticketing system.
• Understanding process for diagnostic methods of troubleshooting data center infrastructure.
• Supporting Network Engineering, SysAdmin, and Project Management team to perform required work within the data center environment
• Managing hardware asset tags, perform quarterly and year-end audit with Finance Team.
• Repairing servers (replace hard drives; replace faulty SIM, Fiber SFP, cabling, etc.)
• Partnering with Telco Provisioning to process and track cross connect orders, validate LOA/CFA, onsite support during circuit test & turn-up.
• On-location support implementation of hardware and infrastructure as directed for special projects.
• Producing periodic status reports on utilization, progress, downtime, performance and costs.
• Managing spare part inventory including packaging and shipping parts to remote data center locations.
• Self-performing server diagnostic and troubleshooting.
• Being responsible for up keeping of the data center environment. This includes ensuring all guests while working in the data center operates within the published operating procedure and guidelines.

Benefits

• As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees