About The Position

The Operations Supervisor oversees day-to-day freight handling operations to ensure goods move efficiently and on time. The role coordinates with stakeholders, manages operational processes, and ensures compliance with company policies and regulatory requirements. The supervisor leads freight-handling staff, coordinates shipments, maintains quality and safety standards, oversees inventory control, and prepares operational documentation and reports.

Requirements

  • Bachelor's degree in logistics, supply chain management, business administration, or a related field.
  • At least 3 years of experience in freight operations or logistics, including supervisory or leadership experience.
  • Strong leadership and team-management skills.
  • Excellent organizational and multitasking abilities.
  • Knowledge of freight-handling processes and regulatory requirements.
  • Proficiency with warehouse management systems (WMS) and transportation management systems (TMS).
  • Strong communication and customer-service skills.
  • Fluent in spoken and written English.
  • Proficiency with Microsoft Office, including Word, Excel, and PowerPoint.

Nice To Haves

  • Relevant certifications or training in freight operations management.
  • Certification in logistics or supply chain management, such as CLTD or CSCP.
  • Experience with international freight operations and customs-clearance processes.
  • Knowledge of industry-specific regulations and compliance standards.

Responsibilities

  • Lead and supervise freight handlers and operational staff; assign tasks, provide guidance, and monitor performance.
  • Coordinate the loading, unloading, and handling of freight shipments.
  • Ensure goods are properly documented, labeled, and packaged in compliance with regulations.
  • Plan and prioritize freight operations to meet customer demands and deadlines.
  • Monitor workflow and adjust resources to optimize efficiency.
  • Coordinate freight movements with customers, carriers, and other stakeholders, and address inquiries or issues.
  • Communicate with customers and resolve customer concerns in a timely manner.
  • Implement quality-control measures and conduct inspections and audits to maintain service quality.
  • Enforce safety protocols and procedures, conduct safety training, and provide guidance on proper handling techniques.
  • Oversee inventory control, including stock management, cycle counts, and reconciliation.
  • Maintain accurate inventory records and comply with inventory management policies.
  • Prepare operational reports covering performance metrics, inventory levels, and incidents.
  • Maintain accurate freight-movement documentation, including bills of lading and shipping manifests.
  • Train, coach, mentor, and evaluate freight-handling team members.
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