Data Center Supervisor (Public Service Administrator, Option 3)

State of Illinois•Springfield, MO

7d•Hybrid

About The Position

The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as the Data Center Supervisor providing leadership and management oversight to technical staff within the Data Center Network Section and attends meetings with DoIT Divisions as well as other agencies to discuss projects, procedures, and policies. In this role, you will consult with staff in troubleshooting issues from help desk tickets regarding the DoIT enterprise network and security operations. Additionally, you will serve as a working supervisor assigning and reviewing work, conducting performance evaluations, and approving timeroll. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!

Requirements

Requires knowledge, skill, and mental development equivalent to the completion of four (4) years of college with coursework in management information systems, data processing, telecommunications, or a direct Information Technology related field.
Requires prior experience equivalent to three (3) years of progressively responsible administrative experience in management information systems, data processing, or telecommunications in a public or business organization
Requires three (3) years of professional experience leading, planning, implementing, and assessing Cisco enterprise switching technologies and core network protocols and tools, including Transmission Control Protocol/Internet Protocol (TCP/IP), network packet analysis, network configuration management, and enterprise DNS and DHCP services.
Requires three (3) years of professional experience supervising a network operations team, including assigning and reviewing work, providing guidance and training to technical staff, counseling staff on performance, reallocating resources to meet operational needs, establishing goals and objectives, and preparing and completing probationary and annual evaluations.
Requires three (3) years of professional experience working within data center LAN networking environments, including coordinating and monitoring installation, troubleshooting, and maintenance of data center switching, routing, and creating LAN procedures, standards, templates, and topology documentation.
Requires three (3) years of professional experience developing written requirements, proposals, comprehensive plans, management reports, and specifications to support complex project planning, multi agency coordination, and the development of components necessary for project requests and bid proposals.
Requires the ability to verify identity.
Requires employment authorization to accept permanent full-time position with the State of Illinois.
Requires the ability to pass a position specific, agency required background check.
Requires self-disclosure of criminal history.
Requires the ability to serve in an on-call capacity.
Requires the ability to travel in performance of duties.
Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone, etc.
Requires the ability to attend seminars, conferences and training to remain current on methods, tools, ideologies or other industry related topics relevant to job duties.
Requires the ability to lift and carry objects or equipment weighing up to 30 pounds. This is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.

Nice To Haves

Three (3) years of professional experience working with Cisco enterprise switching technologies and core network protocols and tools, including Transmission Control Protocol/Internet Protocol (TCP/IP), network packet analysis, network configuration management, and enterprise DNS and DHCP services.
Three (3) years of professional experience supervising a network operations team, including assigning and reviewing work, providing guidance and training to technical staff, counseling staff on performance, reallocating resources to meet operational needs, establishing goals and objectives, and preparing and completing probationary and annual evaluations.
Three (3) years of professional experience working within data center LAN networking environments, including coordinating and monitoring installation, troubleshooting, and maintenance of data center switching, routing, and creating LAN procedures, standards, templates, and topology documentation.
Three (3) years of professional experience developing written requirements, proposals, comprehensive plans, management reports, and specifications to support complex project planning, multi agency coordination, and the development of components necessary for project requests and bid proposals.
Three (3) years of professional experience working with network hardware, software, including enterprise data center switching, routing, LAN infrastructure installation and troubleshooting, and adherence to network policies, procedures, and standards.
Three (3) years of professional experience with Cisco data center network switching, including coordinating deployment, troubleshooting, and maintenance efforts in enterprise and multi agency data center environments.
Ability to analyze datacenter LAN infrastructure requirements, collect and report on Key Performance Indicators (KPIs) for network performance and availability, and collaborate with cross-functional teams to optimize network reliability, capacity planning, and incident resolution effectiveness.
Ability to develop and review technical language for procurement documents (RFI, RFP, IFB) and collaborate with legal teams to finalize contract agreements for networking, technologies and services.
Ability to develop and maintain cooperative working relationships with staff, managers, executives, users, external stakeholders, foster collaboration in resolving sensitive administrative issues and supporting subordinate team members.
Demonstrated verbal and written communication skills to present administrative and technical information clearly and precisely to diverse stakeholders, including executives, managers, staff, subordinate staff, and external auditors.

Responsibilities

Serves as the Data Center Supervisor for the Department of Innovation & Technology (DoIT) in providing leadership and management oversight to technical staff within the Data Center Network Section and attends meetings with DoIT Divisions as well as other agencies to discuss projects, procedures, and policies.
Works with various staff and management of other state agencies to define project goals, planning and coordination efforts between the various teams and operations groups, including designing and defining needed components specified in request documentation.
Monitors projects through installation, testing and final production.
Develops, revises, and implements network policies, procedures and standards within the Network Services Division framework, including working with staff to verify policies and directives are communicated and adhered to within all agency LAN environments.
Keeps abreast of new developments in the Information Technology (IT) field by continuing education by attending meetings, online training platforms, training sessions, seminars, and conferences to increase familiarity with and remain current on IT products, vendors and techniques and procedures applicable to data center network activities.
Performs other duties as assigned or required which are reasonably within the scope of the duties enumerated above.

Benefits

Competitive Group Insurance benefits including health, life, dental and vision plans.
Flexible work schedules (when available and dependent upon position).
10 -25 days of paid vacation time annually (10 days for first year of state employment).
12 days of paid sick time annually which carry over year to year.
3 paid personal business days per year.
13-14 paid holidays per year dependent on election years.
12 weeks of paid parental leave.
Pension plan through the State Employees Retirement System.
Deferred Compensation Program – voluntary supplemental retirement plan.
Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP).
Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.