Data Center Supervisor II - Builds A-Shift M-F 6:00am-2:30PM

DSV • New Albany, IN

10h • Onsite

About The Position

This is a senior level supervisory position responsible for overseeing and coordinating the activities of the Builds department. The role involves managing supervisors, material handlers, and team leads engaged in shipping, receiving, inspecting, storing, issuing, delivering, and maintaining records for a variety of materials, equipment, and supplies. The Data Center Supervisor II forecasts and schedules all Builds department activity with clients and other supporting contracting agencies, providing real-time information on work in progress and potential work stoppages that could affect Service Level Agreements. The position also involves recommending and implementing procedural improvements, performing final quality control before client handoff, and training staff on best practices.

Requirements

• Solid interpersonal and analytical skills are required.
• Bachelor’s degree or equivalent is required.
• Generally prefer 3-6 years’ experience in material handling operations, with at least 3 years supervisory experience in Data Center Builds Operations.
• Must be capable of performing all of the essential functions with or without a reasonable accommodation.
• Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests.

Responsibilities

• Oversees all Builds Dept. supervisors.
• Schedules material, training and readiness for Builds team functionality including standard builds, Decommissions, Rack moves, Starburst builds, Sub Week Server builds.
• Compiles special or routine reports for all Builds dept. related activity for management regarding financial or operational matters of assigned area and multiple shifts.
• Primary Escalation point for any damage, quality, safety, or performance related issues within the Builds Dept.
• Analyzes various customer provided forecasts to align with local client Hardware Operations team to determine priorities, assignments and work methods required to meet schedules, utilizing knowledge of shipping procedures, routes, and rates.
• Oversees, organizes, and coordinates annual inventory process.
• Analyzes delivery and shipment history to resolve discrepancies between stock control records and inventory on hand; accountable for accurate, up-to-date records and stock.
• Ensure adequate safety measures are followed to protect client property and personnel.
• Inspects inbound material and escalates quality issues found during receipt inspection and prior to builds activity.
• Advises subordinates with questions or problems in any aspect of work activities.
• Organizes layout of workstations, material storage areas, tools, and coordinates with other vendors for usage of shared spaces.
• Monitors work and client troubleshooting software for work stoppages and examines records for accuracy, neatness and conformance to policies and procedures.
• Participates in ordering of stock items to replenish levels.
• Ensures standardization of all Builds dept. activities and processes across all shifts and server platforms.
• Recommends and implements new or changes to procedures to improve efficiency.
• Final Quality control for Builds dept. activity prior to handoff to client.
• Provides feedback to clients on work in progress and estimated project completion dates.
• Trains Builds Dept. supervisors, team leads, and associates in server installation, tool usage, fiber handling, and tray population best practices.

Benefits

• Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior