Data Center Specialist-Senior

UT Health San Antonio • San Antonio, TX

4d

About The Position

Under limited supervision, responsible for monitoring data center operations and maintenance activities and performing associated tasks with operating an enterprise-level multi-server computer environment. Leads or mentors lower level team members.

Requirements

• Associates degree in Computer Science or related field
• 6 years of experience
• Ability to demonstrate in-depth knowledge of computer systems, software applications and automated systems concepts, practices and policies with the ability to use them in complex varied situations.
• Competent to work on most phases of computer operations, with ability to provide some instruction and guidance for other phases.
• Ability to act as a team leader, creating a collaborative and respectful team environment and improving workflows.
• Meticulous attention to detail in identifying patterns and malfunctions within data systems that may otherwise be overlooked.

Responsibilities

• Performs and supports lower level team members with basic tasks in the maintenance, diagnosis and repair of data center hardware, equipment and peripherals to include network cabling, installations and decommissions.
• Continuously observes system/server availability and backup job operations.
• Troubleshoots according to established knowledge base and procedures; reports, escalates, and documents system alerts and backup job failures to appropriate support personnel.
• Evaluates and recognizes data center systems/environment failures and hardware malfunctions.
• Confers with software systems engineering or applications programming personnel in the event errors require a change of instructions or sequence of operations.
• Conducts routine checks, power audits and operational logistics.
• Submits, reviews, tracks and maintains records of facilities maintenance requests, activity/incident reports, and required logs.
• Performs Tier 1 ticket requests and supports lower level team members.
• Follows operational procedures to troubleshoot and resolve system problems.
• Performs all other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree