Data Center Service Engineer
About The Position
We are seeking a Data Center On-Site Service Engineer for a long-term contract position in Spartanburg, SC. This role involves providing on-site support for Dell server and data center systems, focusing on rapid issue resolution and minimizing downtime. The position requires hands-on hardware maintenance, troubleshooting across various system levels, and collaboration with internal teams and customers. The engineer will also be responsible for documentation, participating in on-call rotations, and supporting extended coverage as needed. This role offers an opportunity to work with emerging technologies, including AI platforms.
Requirements
- Experience supporting servers or data center hardware in a field, enterprise, or customer-facing environment
- Hands-on skills with server components (CPU, memory, power supplies, GPUs, etc.)
- Familiarity with Linux or similar operating systems
- Strong troubleshooting and problem-solving abilities
- Comfortable working independently on-site and communicating clearly with customers
- Willingness to learn and support emerging technologies, including AI platforms
- 3–5+ years of experience in technical support, field service, or data center roles
- Ability to lift up to 50 lbs
- Ability to travel to customer sites
- Ability to support flexible/on-call schedules
Nice To Haves
- Dell or other vendor certifications are a plus, but not required
Responsibilities
- Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime
- Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates
- Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate
- Support both reactive and preventive maintenance following established procedures
- Collaborate with internal teams and customers during service events to ensure clear communication and resolution
- Document work performed and contribute to shared knowledge and best practices
- Participate in on-call rotations and support extended coverage when needed
Benefits
- Pay rate range $40 to $41.61/hr on w2
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
