Data Center Service Delivery Infrastructure Technical Analyst

Citi • Georgetown, TX

3d • $90,080 - $135,120 • Onsite

About The Position

The Infrastructure Senior Technology Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

The DCSD Infrastructure Technical Analyst roles and responsibilities include, but are not limited to:
Installing/de-installing/relocating all distributed systems and network hardware (CSUs, DSUs, routers, switches, encryptors, firewalls, etc.) in the Americas Data Centers within the internal service level mandates
Installing/de-installing /extending/relocating/testing all carrier circuits to the network hardware
Installing/de-installing/relocating all patch cabling for systems and network hardware
Installing/de-installing/relocating all Data Center hardware
Assist with the coordination of cabinet power, circuit, and patch infrastructure installations w/various facilities, electrical and communications vendors
Assist with the coordination of network component configurations
Coordinate and Install SAN cabling infrastructure
Managing network ports and assist with the management of all consumable items (cables, labels, tie wraps, rail kits, etc.)
Maintaining the integrity of the data center facilities, systems and communications environments through general housekeeping and best operations practices
Provide hands-on, break/fix level 2 support for the data center systems and communications environments
Coordinating and approving data center infrastructure change controls
Ensuring compliance with data center standards, policies and processes for all non-DCSD sponsored changes
Performing required compliance activities
Producing network consumables updates and contributing to weekly management reports
Coordinate activities in support of all projects and technical requests within the Americas Data Centers
Manage CTI-approved third party vendors in support of local/regional business service commitments and to assure adherence to Corporate and CTI standards
Provide clear and detailed turnover to next shift workers for continuity
Media Management duties including the following:
Performing daily tape ejects to increase current day processing capacity.
Monitoring of tape related console messages.
Managing all daily ad-hoc tape/job requests and scratch activity.
Managing all physical and electronic vaulting activity.
Manage tape destruction process, insuring all proper documentation has been recorded and approved.
Monitoring scratch levels on display screens, on-line library web specialist or visually monitoring panel on libraries.
Replacing any/all damaged media.
Minor to moderate problem determination
Monitoring of tape related console messages, working with the global command center and the on-site hardware teams.
Performing daily health checks on all libraries including virtual subsystems, grid clusters, and error/exception system logs.
Provide assistance when required to ensure that the highest level of customer satisfaction is maintained.
Responding to automated trouble tickets and facilitating the necessary actions under the direction of the Global Command centers.
Media liaison between the on-site hardware teams and the on-site CE’s.
Initiating, scheduling, coordinating, and approving media management sponsored change controls.
Supporting all physical off-site vaulting activities.
Managing all physical media movement and ensuring all movement is recorded and tracked accordingly.
Manage tape destruction process, insuring all proper documentation has been recorded and approved.
Ensure destruction procedures are followed.
Supporting all site and application specific disaster recovery/COB tests/exercises.
Responsible in following best practices and processes in degaussing and wiping of all hard-drives.
Performs random audit checks and sampling.
Remain current with all global procedures and provide input when appropriate
Participates in projects relating to tape/media
Assisting in supporting all reconciliation and QA efforts including;
Year End Physical Inventory
Vertices
Hard-drive inventory levels
Other duties as assigned by management

Requirements

• 5+ years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement
• Ability to communicate technical concepts to non-technical audience
• Ability to work with virtual and in-person teams, and work under pressure or to a deadline
• Experience in a Financial Services or large complex and/or global environment preferred
• Effective written and verbal communication skills
• Effective analytic/diagnostic skills
• Installing/de-installing/relocating all distributed systems and network hardware (CSUs, DSUs, routers, switches, encryptors, firewalls, etc.) in the Americas Data Centers within the internal service level mandates
• Installing/de-installing /extending/relocating/testing all carrier circuits to the network hardware
• Installing/de-installing/relocating all patch cabling for systems and network hardware
• Installing/de-installing/relocating all Data Center hardware
• Assist with the coordination of cabinet power, circuit, and patch infrastructure installations w/various facilities, electrical and communications vendors
• Assist with the coordination of network component configurations
• Coordinate and Install SAN cabling infrastructure
• Managing network ports and assist with the management of all consumable items (cables, labels, tie wraps, rail kits, etc.)
• Maintaining the integrity of the data center facilities, systems and communications environments through general housekeeping and best operations practices
• Provide hands-on, break/fix level 2 support for the data center systems and communications environments
• Coordinating and approving data center infrastructure change controls
• Ensuring compliance with data center standards, policies and processes for all non-DCSD sponsored changes
• Performing required compliance activities
• Producing network consumables updates and contributing to weekly management reports
• Coordinate activities in support of all projects and technical requests within the Americas Data Centers
• Manage CTI-approved third party vendors in support of local/regional business service commitments and to assure adherence to Corporate and CTI standards
• Provide clear and detailed turnover to next shift workers for continuity
• Performing daily tape ejects to increase current day processing capacity.
• Monitoring of tape related console messages.
• Managing all daily ad-hoc tape/job requests and scratch activity.
• Managing all physical and electronic vaulting activity.
• Manage tape destruction process, insuring all proper documentation has been recorded and approved.
• Monitoring scratch levels on display screens, on-line library web specialist or visually monitoring panel on libraries.
• Replacing any/all damaged media.
• Minor to moderate problem determination
• Monitoring of tape related console messages, working with the global command center and the on-site hardware teams.
• Performing daily health checks on all libraries including virtual subsystems, grid clusters, and error/exception system logs.
• Provide assistance when required to ensure that the highest level of customer satisfaction is maintained.
• Responding to automated trouble tickets and facilitating the necessary actions under the direction of the Global Command centers.
• Media liaison between the on-site hardware teams and the on-site CE’s.
• Initiating, scheduling, coordinating, and approving media management sponsored change controls.
• Supporting all physical off-site vaulting activities.
• Managing all physical media movement and ensuring all movement is recorded and tracked accordingly.
• Ensure destruction procedures are followed.
• Supporting all site and application specific disaster recovery/COB tests/exercises.
• Responsible in following best practices and processes in degaussing and wiping of all hard-drives.
• Performs random audit checks and sampling.
• Remain current with all global procedures and provide input when appropriate
• Participates in projects relating to tape/media
• Assisting in supporting all reconciliation and QA efforts including; Year End Physical Inventory, Vertices, Hard-drive inventory levels
• Other duties as assigned by management

Nice To Haves

• Experience in a Financial Services or large complex and/or global environment preferred

Responsibilities

• Create complex project plans, perform impact analyses solve/work high impact problems/projects, and provide resolutions to restore services
• Drive Root Cause Analysis (RCA) post restoration of service
• Design testing approaches, complex processes, reporting streams, and create automation of repetitive tasks
• Review requirement documents, define hardware requirements and examine and update processes and procedures as necessary
• Provide technical/strategic direction and act as advisor/coach to lower level analysts
• Develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
• Responsible for overall operating system applications
• Contribute to technical direction and strategic decisions
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Installing/de-installing/relocating all distributed systems and network hardware (CSUs, DSUs, routers, switches, encryptors, firewalls, etc.) in the Americas Data Centers within the internal service level mandates
• Installing/de-installing /extending/relocating/testing all carrier circuits to the network hardware
• Installing/de-installing/relocating all patch cabling for systems and network hardware
• Installing/de-installing/relocating all Data Center hardware
• Assist with the coordination of cabinet power, circuit, and patch infrastructure installations w/various facilities, electrical and communications vendors
• Assist with the coordination of network component configurations
• Coordinate and Install SAN cabling infrastructure
• Managing network ports and assist with the management of all consumable items (cables, labels, tie wraps, rail kits, etc.)
• Maintaining the integrity of the data center facilities, systems and communications environments through general housekeeping and best operations practices
• Provide hands-on, break/fix level 2 support for the data center systems and communications environments
• Coordinating and approving data center infrastructure change controls
• Ensuring compliance with data center standards, policies and processes for all non-DCSD sponsored changes
• Performing required compliance activities
• Producing network consumables updates and contributing to weekly management reports
• Coordinate activities in support of all projects and technical requests within the Americas Data Centers
• Manage CTI-approved third party vendors in support of local/regional business service commitments and to assure adherence to Corporate and CTI standards
• Provide clear and detailed turnover to next shift workers for continuity
• Performing daily tape ejects to increase current day processing capacity.
• Monitoring of tape related console messages.
• Managing all daily ad-hoc tape/job requests and scratch activity.
• Managing all physical and electronic vaulting activity.
• Manage tape destruction process, insuring all proper documentation has been recorded and approved.
• Monitoring scratch levels on display screens, on-line library web specialist or visually monitoring panel on libraries.
• Replacing any/all damaged media.
• Minor to moderate problem determination
• Monitoring of tape related console messages, working with the global command center and the on-site hardware teams.
• Performing daily health checks on all libraries including virtual subsystems, grid clusters, and error/exception system logs.
• Provide assistance when required to ensure that the highest level of customer satisfaction is maintained.
• Responding to automated trouble tickets and facilitating the necessary actions under the direction of the Global Command centers.
• Media liaison between the on-site hardware teams and the on-site CE’s.
• Initiating, scheduling, coordinating, and approving media management sponsored change controls.
• Supporting all physical off-site vaulting activities.
• Managing all physical media movement and ensuring all movement is recorded and tracked accordingly.
• Ensure destruction procedures are followed.
• Supporting all site and application specific disaster recovery/COB tests/exercises.
• Responsible in following best practices and processes in degaussing and wiping of all hard-drives.
• Performs random audit checks and sampling.
• Remain current with all global procedures and provide input when appropriate
• Participates in projects relating to tape/media
• Assisting in supporting all reconciliation and QA efforts including; Year End Physical Inventory, Vertices, Hard-drive inventory levels
• Other duties as assigned by management

Benefits

• medical
• dental
• vision coverage
• 401(k)
• life insurance
• accident insurance
• disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree