Data Center Senior Technician
About The Position
NTT DATA is seeking a Data Center Senior Technician to support a client's data center and IT closets in Buffalo, NY. This is an on-site position, Monday-Friday, with a general coverage from 7 am to 5 pm EST. The role involves managing work orders, assigning technicians, scheduling shifts, training, and mentoring. The technician will be responsible for the day-to-day delivery of move, add, and change (MAC) requests, including hardware installations and network cabling. They will also complete hardware break/fix tickets, troubleshoot issues, replace components, manage inventory, maintain a safe work area, provide data center escorts, perform QA checks, and handle backup tape operations. On-call rotation and after-hours support are required. The shift timings are subject to change based on client requirements.
Requirements
- Minimum 5 years of Data Center Operation
- Minimum 5 years of experience within a Data Center
- Minimum 5 year of experience performing Data Center-Tape Operations/Smart hands/Device reboots-Tape Operations/Smart hands/Device reboots
Nice To Haves
- Ability to communicate (oral/written) effectively to exchange information with our client.
- Generate and communicate ideas to improve processes for the client
Responsibilities
- Management of work order queue
- Assigning technicians and scheduling shift activity
- Training and mentoring technicians
- Communicating with peer lead technician from other shifts for operational handoffs
- Day to day delivery of all move, add change (MAC) requests including hardware installs and network cabling
- Completing hardware break/fix tickets such as troubleshooting hardware and connectivity issues and replacement of hardware components
- Checking supplies in and out from inventory management system
- Keeping inventory current & accurate using DC Portal
- Maintaining work area in a safe and orderly manner. Tools and supplies are properly put away after every shift.
- Providing data center escorts as requested
- Performing QA checks on work orders
- Performing backup tape operations and amber light tours
- Be part of on call rotation and provide afterhours support when required
Benefits
- medical, dental, and vision insurance with an employer contribution
- flexible spending or health savings account
- life and AD&D insurance
- short and long term disability coverage
- paid time off
- employee assistance
- participation in a 401k program with company match
- additional voluntary or legally-required benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
