Data Center Security Ops Manager

United Airlines•Chicago, IL

6d•$112,480 - $146,540•Onsite

About The Position

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. The NDC Security Operations role is responsible for maintaining a reliable, audit-ready, and operationally effective physical security environment across NDC facilities and related operational sites. The position leads core security operations, access control governance, CCTV documentation, visitor access, vendor coordination, guard force support, security design input, and OPEX planning. The role also provides supportive physical security and risk assessment capabilities by evaluating facility controls, identifying vulnerabilities, documenting risks, and partnering with Risk Assessment, Cybersecurity, site leadership, and internal stakeholders to strengthen security posture and support business continuity.

Requirements

High school diploma or equivalent
3+ years of experience in a related field
3+ years of working in a data center environment
Experience directing projects inclusive of manpower, parts, financial budget and time management
Ability to sit, stand, bend, stoop, push, pull, reach and lift as required, on a continuous basis, with items that can weigh up to 75lbs
Ability to work extended hours within a Data Center Environment and typically within a heat range of 60 degrees Fahrenheit upwards of 110 degrees Fahrenheit while following OSHA driven work rest cycles
This position requires excellent verbal/written communication skills and excellent time management skills
Ability to complete all assigned tasks while attaining the highest level of efficiency without disruption to the business
Excellent judgment and initiative with minimal direction with the ability to understand the implications of work to make sound recommendations for solutions
Proven ability to follow established procedures for assigned activities and collaborate cross functional with teams as well as vendors and suppliers to achieve goals
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Bachelor's degree or 4 years of relevant work experience
Experience with Lenel and Milestone
5+ years of experience in a related field
5+ years of working in a data center environment
8-10 years of related experience in a critical environment

Responsibilities

Responsible for maintaining the overall operational readiness and effectiveness of NDC physical security programs
Serves as the primary liaison with Securitas for day-to-day security operations, guard force coordination, staffing support, applicant screening, and candidate interviews
Ensures appropriate security coverage is maintained to support operational requirements, site protection objectives, and all asset records remain current and accurate
Assists with inventory management, purchasing processes, shipping and receiving, warehousing, asset tagging, and logistics reporting to support efficient data center operations
Oversees all aspects of access control administration, including the definition, review, and assignment of access levels and permissions
Manages visitor access programs, badging processes, visitor log tracking, and employee, contractor, and vendor access controls to ensure compliance with site security policies and regulatory requirements of Infrastructure and IT systems
Assist with root cause analysis to quickly recover from service interruptions, and to prevent recurring problems
Provide routine building and system checks, campus maintenance and cleanup as needed
Manages and maintains NDC security systems, ensuring reliability and adherence to established standards
Oversees CCTV camera naming conventions, camera-view documentation, security records, and related system documentation to support operational transparency, compliance requirements, and effective incident response
Ensures maintenance and repairs are following prescribed activities and following United’s safety and operational processes
Reports any concerns or variations found to the appropriate team. Completes and updates documentation related to maintenance or repairs activities and follows up on any deficiencies found
Leads and supports physical security compliance initiatives, including PCI audits, access control assessments, evidence collection, remediation tracking, and risk mitigation activities
Provides security design guidance and risk assessment support for access control systems, CCTV infrastructure, perimeter protection, gates, turnstiles, guard shacks, restricted areas, door hardware, and video control room requirements to ensure security standards are incorporated into facility planning and operations
Manages relationships and contracts with security service providers and vendors to ensure service delivery, performance, and contractual compliance
Oversees NDC security-related operational expenditures, including budgeting, forecasting, accrual reviews, and general ledger audits, while maintaining documentation of physical security risks, mitigation strategies, and remediation plans to support effective security governance and long-term operational objectives