Data Center Scheduler & Dispatcher
About The Position
Unleash your potential with the Johnson Controls team! As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Join the Johnson Controls family and thrive in a culture that values your voice and ideas. Your next incredible opportunity is just a few clicks away!
Requirements
- High school diploma or equivalent required.
- Two to five years of service industry experience managing service operations and/or service scheduling.
- Must demonstrate the ability to perform work independently.
- Must demonstrate solid organizational and attention to detail skills.
- Must have strong interpersonal skills to effectively communicate with both internal and external clients.
- Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
- Able to prioritize work activities based on financial impact to desired business goals.
- Able to influence diverse teams to accomplish tasks/goals.
Nice To Haves
- Associate degree.
- Experience and/or basic project accounting or costing principles.
Responsibilities
- Receive and schedule customer calls for service.
- Manage the schedule of assigned technicians and mechanics.
- Ensure schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals.
- Debrief activities of assigned technicians/mechanics daily, coordinating with technicians/mechanics to resolve concerns quickly.
- Assess job completion and collaborate with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process.
- Coordinate labor scheduling to align technicians to the appropriate customer and service needs.
- Communicate the action plan and services to be provided directly to the customer.
- Ensure work has been performed to the customer’s expectations and perform follow-up with the customer, as needed.
- Answer any customer inquiries and resolve or escalate customer issues, as appropriate.
- Ensure Technicians are provided with daily schedules.
- Maintain consistent communication with assigned Technicians.
- Follow up on activities to ensure completion in an established timeframe.
- Ensure that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NexGen.
- Order parts/support PO creation.
- Support start-up activities.
- Confirm customer POs.
- Manage WIP (Work in Progress).
- Reconcile exceptions (SIR and AP).
- Attend daily team huddles.
- Attend weekly planning/scheduling meetings.
- Assist with monitoring of time and expense reporting submission.
- Review and correct unassociated time for timesheets for technicians.
- Perform other duties and administrative activities as assigned.
Benefits
- Competitive pay
- Paid vacation, holidays, and sick time
- Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one
- Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
- Scheduling and management support
- JCI Employee discount programs (The Loop by Perk Spot)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
