Data Center, Orientation Program Manager

Amazon • Fairless Hills, PA

14h • Onsite

About The Position

Amazon Web Services (AWS) is seeking an experienced program manager with a background in project management to join their operations team. This role will focus on building the future of onboarding and training for new builders in AWS Data Centers. The position reports directly to local business leadership and takes general direction from a global onboarding program. The ideal candidate will have experience with training management, be a highly organized self-starter with a strong bias for action, be able to work through ambiguity, and have the ability to lead with informal authority. This role will innovate the design, build, delivery, and measurement of onboarding and training to improve the experience for new AWS Data Center Community builders globally. AWS Infrastructure Services is responsible for the design, planning, delivery, and operation of all AWS global infrastructure, ensuring customers have continuous access to the innovation they rely on. The role involves collaborating with a diverse team of engineers, supply chain specialists, security experts, and operations managers to uphold high standards of safety and security while optimizing cost and capacity.

Requirements

• 2+ years of program or project management experience
• Bachelor's degree or equivalent in a technology field
• 2+ years of relevant experience in program and/or project management or equivalent work experience
• Experience facilitating in group settings with a sample audience of 50+

Nice To Haves

• Experience in requirement gathering and ability to write clear and detailed requirement documents
• Experience with material handling systems (MHS) installation, operation and maintenance
• Experience working in an analytical environment with cross-functional teams
• Experience working cross-functionally and driving decision making among stakeholders with competing goals
• Experience using data and metrics to back up assumptions, evaluate outcomes, and make data-driven decisions
• Experience managing training/learning related projects or programs
• Experience working in a fast-paced environment similar to a high-tech start-up
• Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
• Experience in data center design, construction, operations, or facility maintenance
• Experience working with global teams and diverse partners
• Understands design approaches within the technical onboarding system domain, which allows them to influence roadmap priorities, product feature decisions, and the engineering process

Responsibilities

• Deeply involved in the technical design of onboarding and learning systems.
• Manage complex technology initiatives, deliver critical solutions, and drive significant improvements and deploy new mechanisms.
• Closely partner with all teams within physical infrastructure to stay aligned with process changes and operational updates and to coordinate the execution of onboarding training activities.
• Define, organize, and manage the scheduling, logistics, and administration of cluster and globally planned instructor-led training and onboarding activities across multiple cross-functional teams, including coordinating volunteer instructors’ schedules.
• Develop and monitor internal metrics, goals, and key performance indicators to drive continuous improvements to the development and implementation of the end-to-end onboarding and training process.
• Administration and support for Amazon’s proprietary web-based training platform related to safety, security, and job critical functions, including assigning, designing, enforcing, and troubleshooting emergent issues.
• Manage frequent, cluster-localized communications touch points with new builders through emails, FAQs, messaging channels, forums, office hours, tickets, or similar mechanisms.
• Facilitate employee account creation through collaboration with multiple essential required teams to ensure a seamless customer experience upon arrival, including acquiring access levels and ensuring delay-free badge creation.
• Play a crucial role in new hire technology onboarding, assisting new hires in setting up laptops, ensuring the installation of essential software, and providing hands-on guidance for configuring communication tools.
• Deliver a comprehensive overview of the organization's technological infrastructure, facilitating a seamless transition for new hires into their daily operations.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level