DATA CENTER OPERATIONS, FCH - DATA CENTER OPERATIONS

Froedtert • Menomonee Falls, WI

3d • Hybrid

About The Position

This position is responsible for day-to-day activities associated with job processing, data backup, real-time system monitoring, and physical site maintenance for Froedtert & Community Health's Information Systems. Will be required to quickly respond to server and network issues of varying level of severity and escalate issues to appropriate personnel as required. This position will also have responsibility for responding to problems and questions from system end users regarding the functionality, performance and availability of their IT equipment and/or business applications. Will work closely with Manager to ensure that the Computer Operations function delivers at a service level consistent with the expectations of IT department's senior management. Position works to improve or maintain a high level of Computer Operations performance through the use of generally accepted II best practices. Works with other IT department staff to ensure proper communication of information that may directly or indirectly impact the users of the various information systems. Works closely and professionally with Operations team members to promote teamwork and accountability. Must provide updates regarding the key issues and works to resolve problems in an efficient and effective manner. Other duties as assigned.

Requirements

• A minimum of 1 year of relevant Computer Operations and customer service experience is required.
• Basic knowledge of Microsoft Active Directory account management.
• Broad knowledge of IT services, applications and infrastructure.
• Strong computer skills utilizing and supporting MS Office and MS Exchange/Outlook.
• Good interpersonal skills in communications with all levels of hospital personnel, vendors and IT staff.
• Ability to manage multiple tasks.
• Solid capabilities working to plan and meeting deadlines.
• Willingness to learn and improve.
• Keeps current on technology through publications, self-education, and seminars on an ongoing basis.
• Develop skills in analytical acumen: basic project management capabilities, team work, critical thinking, communication, continuous process improvement.

Nice To Haves

• Experience in a hospital or healthcare setting is preferred.
• Experience with IT Management Software Monitoring Tools is preferred.
• Experience with Data Center Infrastructure Management (DCIM) tools is preferred.
• Associate degree or equivalent.
• Bachelor's degree in Business, Healthcare Administration, Finance, Computer Science or related field is preferred.

Responsibilities

• Day-to-day activities associated with job processing, data backup, real-time system monitoring, and physical site maintenance.
• Quickly respond to server and network issues of varying level of severity and escalate issues to appropriate personnel.
• Respond to problems and questions from system end users regarding the functionality, performance and availability of their IT equipment and/or business applications.
• Ensure that the Computer Operations function delivers at a service level consistent with the expectations of IT department's senior management.
• Improve or maintain a high level of Computer Operations performance through the use of generally accepted II best practices.
• Ensure proper communication of information that may directly or indirectly impact the users of the various information systems.
• Promote teamwork and accountability with Operations team members.
• Provide updates regarding key issues and work to resolve problems in an efficient and effective manner.

Benefits

• Paid time off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree