Data Center Operations Supervisor

Altorfer CAT • Addison, IL

8d • $70,000 - $85,000 • Hybrid

About The Position

The Data Center Operations Supervisor collaborates closely with the Data Center Operations Manager and Data Center Support Manager to oversee the daily operations of the Altorfer Data Center team. Their primary responsibility is to handle administrative tasks such as work order management, purchasing, scheduling, equipment population maintenance, service letter/bulletin tracking, and information library management. Additionally, they serve as the main point of contact for customers seeking aftermarket support for commissioned units/sites, including repairs and preventative maintenance work. This role demands a highly organized and adaptable individual capable of promptly prioritizing the needs of multiple internal and external stakeholders.

Requirements

• Associate or Bachelor’s degree in business or 2+ years of experience in a service supervisory setting.
• Must demonstrate experience using excellent leadership skills to influence others positively to accomplish goals.
• General knowledge of safe work practices and personal protective equipment in a service setting is necessary.
• Above-average computer skills are required, especially with Microsoft Outlook, Excel, and Word.
• The ability to write professional business communication by email or letter is required.
• Excellent communication skills and customer service skills are needed.
• Must have a valid driver’s license with a clean driving record. The record must not show more than two minor violations within three years and no major violations within the past five years (A Motor Vehicle Report will be pulled on the final candidate).

Responsibilities

• Collaborate with the assigned service writer, or perform this duty directly, to open all Data Center work orders, including commissioning, warranty, non-warranty, and preventive maintenance (PM).
• Collaborate with the Data Center Operations Manager to assign Data Center technicians and distribute work orders to them. Occasionally coordinate with Field Service Supervisors to schedule non-Data Center technicians when additional manpower is required.
• Assist with ordering CAT and outside parts for all assigned data center sites, working with assigned employees/technicians. Ensure accurate tracking of parts and core returns.
• Review and reconcile credit card and open account purchases entered by Data Center technicians using the Wells Fargo and Bill.com systems.
• Perform daily reviews of assigned Data Center work orders to verify correct labor, travel, mileage, notes, parts, and miscellaneous items entry. Collaborate with technicians to address any deficiencies.
• Review and prepare assigned Data Center work orders for closure. Close work orders following review by the Major Data Center Support Manager, as necessary.
• Distribute invoices to customers when required. Collaborate with customers to identify appropriate blanket purchase order (PO) numbers and request additional purchase orders when needed.
• Monitor open invoices and work with Data Operations Manager on invoice disputes or other issues.
• Collaborate with the Data Center Operations Manager to address CAT or vendor warranty claim issues.
• Serve as the primary point of contact for service and PM scheduling/project management for the assigned list of commissioned Data Center units.
• Attend customer/Holt CAT meetings (primarily remotely) as necessary for commissioned data center scheduling, status updates, or other relevant topics.
• Collaborate with the Data Center Operations Manager to maintain a centralized library of procedure instructions/documentation accessible to Data Center technicians.
• Collaborate with the Data Center Operations Manager to identify and implement new procedures and improve existing ones.
• Collaborate with the Data Center Operations Manager/Inside Sales to prepare non-warranty repair and PM quotes.
• Collaborate with the Data Center Operations Manager to prepare and maintain a library of Method of Procedures (MOPs) and Statements of Work (SOWs).
• Track the completion status of service letters and service bulletins for assigned Data Center equipment.
• Ensure accurate and up-to-date entry of assigned data center equipment population.
• Collaborate with the Data Center Operations Manager to conduct performance reviews of Data Center technicians.
• Assist the Data Center Operations Manager in managing safety department requirements for assigned technicians.
• Assist the Data Center Operations Manager in managing the training and development of assigned technicians.

Benefits

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave
• Paid Time Off: Prorated 80 hours of PTO
• Education Assistance
• Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree