Data Center Operations Specialist I

Cox Enterprises • Atlanta, GA

22h • $20 - $30 • Hybrid

About The Position

Cox Media is seeking a Data Center Operations Specialist I that will be responsible for media preparation, fulfillment verification processing, schedule loading, issue recognition and communication for the advertising sales back office. This position will work closely with other back office departments, sales support teams, vendors, and partners to ensure the highest levels of Media fulfillment occur.

Requirements

• HS diploma, GED or relevant work experience
• 1+ years of experience including experience in some type of Video, NOC, or Broadcast environment
• Experience troubleshooting.
• Requires strong knowledge of windows operating systems, Microsoft office suite including Excel, Word, and Outlook
• Troubleshooting.
• Excellent interpersonal, collaborative, troubleshooting, and high touch communication skills to work effectively with teams throughout organization.
• Strong attention to detail.

Nice To Haves

• AS/AA or Technical Certification in related discipline strongly desired (i.e. Engineering, Computer Science, etc.).
• Experience in telecommunications industry desired.
• Digital ad insertion technology

Responsibilities

• Responsible for proper playback and verification of locally inserted commercials, including the monitoring and adjusting of video and audio levels to ensure highest quality of playback.
• Responsible for coordinating/supporting issue communications.
• Document all hardware and software problems and follow up with user/technical support vendors on software/hardware problems
• Responsible for proper encode of local advertisements for long form or short form digital Insertion system.
• Able to make necessary adjustment to pre-roll times, Audio and Video levels with regards to the insertion equipment to maintain good on air quality.
• Monitors all networks that air local advertising for audio and video quality.
• Communicate all equipment failures and technical errors.
• Work with external ad partners on actively identifying and resolving systemic playback issues.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED