Data Center Operations Site Director

Salute Inc.

21h•Onsite

About The Position

Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Site Director to join our team. This Site Director is a department head, and either leads a group of managers in a particular area of the organization, or leads specific initiatives, and drives strategic achievement for the entire organization. Directors give guidance to managers on how to meet goals and objectives. Directors evaluate and develop strategies for departmental/organization success. The Site Director is responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating at peak efficiency. This involves both planned preventative maintenance of equipment, daily corrective work, and emergency response to emergent issues. The Site Director serves as an expert technical resource reporting to the Vice President and interacting with onsite Critical Facility Mangers, Critical Facilities Technicians (CFT), onsite and offsite support team members, and any third-party vendors. They are expected to be a singular focal point for all facility operations within a given data center.

Requirements

Bachelor's degree with general 5 years experience within scope of department initiative oversight
A minimum of 5+ years of directly related experience in the operation, installation, and maintenance of data center critical equipment, building systems with in-depth technical understanding and knowledge of all HVAC, electrical, plumbing, fire/life safety, and control systems
Knowledge of the electrical and mechanical systems used in a data center environment, including: Feeders, Transformers, Generators, Switchgear, UPS systems, ATS/STS units, PDU/PMM units, Chillers, Air handling units and CRAC units.
Good observation skills and problem-solving ability.
Ability to lift and carry heavy equipment, up to 40lbs.
Ability to climb ladders and multiple flights of stairs to access elevated equipment
Ability to stand for long periods of time in various work environments
Ability to bend, stoop, kneel, and reach for equipment related tasks
Basic physical fitness to respond quickly to emergency situations and navigate areas quickly
Ability to move quickly and efficiently withing various work environments to troubleshoot issues or respond to emergencies.
Good hand-eye coordination and dexterity for working with small components and connectors
Clear vision, with or without correction, to perform tasks requiring attention to detail and precision while wearing safety glasses
Ability to differentiate between color-coded warning signs, labels, and cables
Ability to work in environments with a wide variety temperature inside a facility
Ability to work outdoors in various weather conditions, including extreme temperatures, rain, or snow
Capability to work in environments with elevated noise levels while wearing hearing protection
Possession of a valid driver’s license for work-related travel, as required
Advanced analytical and quantitative skills
Excellent verbal and written communications skills to effectively respond to sensitive and complex issues
A demonstrated commitment to customer service for both coworkers and customers
Experience working well under pressure with a proactive approach
Excellent attention to detail, strong organizational skills, and a willingness to accept new ideas and procedures
Experience using Microsoft office tools like Excel, PowerPoint, Word, and Teams to create presentations, reports, and communicate

Nice To Haves

Knowledge of applicable laws and ordinances in performing data, communications, and MEP projects

Responsibilities

Empowering a culture of safety, security, compliance, and transparency in all aspects of data center activities
Leading and managing a team of high-performing managers and individual contributors at a data center site and their ongoing talent development
Expert level of knowledge with technology and digital tools such as communicating via video, CMMS systems, BMS systems
Financial administration of site activities and staff members, expert level of creating and evaluating budgets, payments and pay cycles.
Managing and overseeing datacenter site services, resources, and deployment across the data center for the client.
Collaborating and coordinating with multiple internal business groups to ensure the successful delivery of service levels
Analyzing production operations and initiate corrective actions to ensure operational stability
Initiate and establish quality standards for the Data Center teams and manage those initiatives through to completion
Learn, live, and coach the Salute culture and values. Lead through change and challenge by bringing clarity, generating energy, and delivering success
Operate, monitor, maintain, and respond to abnormal conditions in facilities systems.
Complete planned and ad-hoc preventive maintenance work assignments requiring the skill and direction of several engineering, mechanical, and maintenance trades
Conduct periodic inspections of building systems, i.e., HVAC, electrical distribution, maintain mechanical equipment rooms to ensure clean and safe conditions
Rapid response, investigation, and management of indoor emergency situations and air quality complaints
Have a complete working knowledge on creating, closing, and tracking "work requests" (WR). Initiate or respond to work orders, follow-up and verify completion of work
Monitor performance/note deficiencies of service contractors and recommend changes as necessary
Managing the workload across all shifts and resources, ensuring a balanced approach to work activity, tasks and the accomplishment of results and outcomes.
In collaboration with the Human Resources manager, performing the functions and planning regarding shift cycles, people and resource deployment, payment, salaries, and other related staff activities, as they may arise
Perform other related duties and responsibilities as assigned by management
Manage multiple complex projects simultaneously
Estimate cost of client installations
Build OPEX and CAPEX budgets and manage/report on their status
Analyze and interpret complex project documents such as AutoCAD and Visio
Analyze and propose solutions with limited information
Interpret instructions furnished in written, oral, diagram or schedule form
Create effective presentations and communicate with both internal and external customers
Develop operating and maintenance standards and project tracking/management documents
Provide oversight to team members for guidance and coaching
Enhance existing skill sets
Direct operations, technical and engineering personnel to ensure established processes and procedures are followed
Perform, or oversee and manage the periodic audits of maintenance MOPs, equipment SOPs and Emergency Operator Procedures (EOPs) to ensure quality, accuracy, and conformance with company standards and industry best practice
Perform periodic audits of site Change Management activity, to ensure accuracy of information and quality of supporting documentation
Collect and report operating metrics for sites to track and monitor site performance and efficiency
Coordinate major activities among sites and track major outstanding issues to resolution
Provide input for and drive the development of client improvement solutions to include accurate descriptions, savings potential, and cost estimates
Develop operating standards, processes, and procedures, rules, and regulations
Review drawings and perform site surveys to identify mechanical, electrical, and control systems and facility operational characteristics
Manage relationships with customer, property management and internal teams and external stakeholders, where applicable and required.