Data Center Operations Manager, DCC Communities

Amazon • Mansfield, TX

4d • Onsite

About The Position

AWS Infrastructure Services (AIS) is responsible for the design, planning, delivery, and operation of all AWS global infrastructure, ensuring the cloud runs smoothly. This role supports all AWS data centers and the associated equipment, guaranteeing customer access to innovation. The position involves tackling complex challenges within the supply chain and requires talented individuals to help manage these operations. You will join a diverse team of engineers, supply chain specialists, security experts, and operations managers, collaborating across AWS to maintain high standards of safety and security while delivering capacity at the lowest possible cost. An inclusive culture that encourages bold ideas and empowers completion is a key aspect of this role.

Requirements

• High school or equivalent diploma

Nice To Haves

• Experience in data center
• Experience creating/devising strategies
• Mentoring people in all levels
• Sponsoring projects
• Proposing technical solutions
• Leading teams in hardware and network diagnostics followed by physical repair
• Participation in an on-call rotation
• Willingness to work both independently and managing their teams effectively
• Work prioritization, organizational skills, effective communication, and the ability to react quickly
• Strong knowledge in Data Centers, hardware and network repair
• Create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
• Developing Career Paths for the employees and to make updates in our internal tools.
• Recruit and train data technicians to ensure appropriate staffing levels
• Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics
• Fast learn or act as the subject matter expert across all aspects in data center operations
• Ensure all operational KPIs and metrics are being measured and met
• Inspire and guide improvement in team process, technology innovation and automation
• Manage Large Scale Events (outages) and act as the call leader
• Manage and improve the work-flows and through-put for data centers operations
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
• Maintain the on-call schedule coordinating absence and vacations
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED