Data Center Operations Engineer

State of Delaware • Dover, DE

3d • Hybrid

About The Position

The Department of Technology & Information (DTI) is Delaware’s central IT organization committed to providing technology services and collaborative solutions for Delaware while working to improve the lives of Delawareans through advanced technologies that innovate government services. Employment with DTI is an opportunity to work in a collaborative environment that offers opportunities for professional development. DTI employees have the chance to work with 'best in class IT companies' offering our employees experience operating with some of the most talented in their field. In addition to recruiting and retaining the best and brightest, DTI acknowledges and values the diversity of our employees. DTI recognizes that fostering a diverse workforce provides remarkable benefits in terms of innovative thinking, increased collection of skills and experiences, greater teamwork, and higher morale. DTI offers a robust hybrid work policy for employees whose job duties are conducive to working remotely. The principal responsibilities for the Systems Administration Analyst is to provide highly effective technical support for DTI’s technical infrastructure. Highly effective means that the services for the assigned assets are provided in a way that is efficient, meets the needs of the customers (both DTI and other state agencies) and customers in compliance with DTI policy and procedures. The services will be primarily rendered through a combination of personal effort, joint effort with others in the workgroup, and collaboration with other DTI staff, vendors, and customers. The Systems Administration Analyst is expected to possess strong technical proficiency in one or more of the core Technology Domains, technical proficiency in several others, and technical awareness in the rest.

Requirements

• Possess a high school diploma or GED.
• A minimum of three years of technical experience in one or more of the core technical requirements and related product support in a 24x7 operational environment.
• Experience should include installation and configuration, version testing, debugging, installation of patches, direct technical vendor interactions.
• Specific technical components and/or skills are preferred with one or more of the Technology Domains: MidRange Server Support – Windows, LINUX, UNIX - Server 2022, 2019, 2016, 2012 and 2008, Red Hat /Oracle Enterprise Linux 7, 8, 9
• Middleware Support – SFTP, Oracle IAM, SharePoint, XML, F5, IDPA
• Web Engineering Support – WebSphere, Apache, IIS, XML
• Configuration Management – Ansible, Desired State Config
• Possess a minimum of one year of experience with configuration management tools and practices.
• Possess good communications (verbal and written) and presentation skills.
• Applicants must be legally authorized to work in the United States.
• Undergo pre-employment drug testing.
• Pass a satisfactory criminal background check.

Nice To Haves

• Possess a bachelor’s degree with emphasis in Computer Science, Information Systems, Telecommunications, Network Security, or a related field.

Responsibilities

• Provide highly effective technical support for DTI’s technical infrastructure.
• Ensure services for assigned assets are provided efficiently and meet customer needs.
• Maintain compliance with DTI policy and procedures.
• Collaborate with other DTI staff, vendors, and customers.
• Possess strong technical proficiency in one or more core Technology Domains, proficiency in several others, and technical awareness in the rest.

Benefits

• Group Health Plan
• Dental Plan
• Vision Plan
• Prescription
• Flexible Spending (Health and Dependent Care)
• Long & Short Term Disability Insurance
• Group Universal Life Insurance
• Accident & Critical Illness Insurance
• Health Management Programs
• 21 paid vacation days
• 15 paid sick days
• 13 paid holidays
• Up to 12 weeks paid Parental Leave
• Tuition reimbursement up to $4,000 annually
• State funded learning opportunities
• Mentor programs
• Professional development opportunities
• Employee Assistance Program: Access to support services such as Professional Counseling Services, Legal Services, Financial Services.
• Employer & Employee Funded Pension Plan
• Employee Funded Retirement Savings Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED