Data Center Operations Engineer II
About The Position
Sony Interactive Entertainment (SIE) is seeking a Data Center Operations Engineer to support our production data center environments. This role is part of the Data Center Operations team and is responsible for the hands-on deployment, maintenance, and support of infrastructure within live production facilities. The primary focus of this position is day-to-day data center operations — including hardware installations, break/fix activities, inventory management, and operational process support. This role works closely with Systems Engineering and Network Engineering teams to provide reliable on-site infrastructure execution in support of critical production services. This position requires strong attention to detail, comfort working in live environments, and a disciplined approach to change management and operational standards.
Requirements
- 2+ years of experience working in a production data center environment.
- Hands-on experience deploying and supporting server hardware.
- Experience replacing hardware components such as drives, RAM, CPUs, motherboards, and power supplies.
- Familiarity with asset management tracking and reporting.
- Understanding of vendor RMA processes.
- Strong understanding of data center operational best practices.
- Working knowledge of change management principles in online production environments.
- Highly organized with the ability to manage multiple tasks simultaneously.
- Strong interpersonal and communication skills with the ability to work collaboratively.
- Comfortable working in hands-on environments, including lifting and racking equipment up to 50 lbs unassisted.
- Valid driver’s license required.
Responsibilities
- Deploy (rack and cable) new server and infrastructure hardware across data center locations.
- Perform hardware break/fix activities including replacement of drives, RAM, CPUs, power supplies, and other server components.
- Troubleshoot and support existing infrastructure to ensure production environments remain stable and operational.
- Maintain accurate asset inventory and lifecycle tracking records.
- Support vendor RMA processes and coordinate hardware returns and replacements.
- Assist in documenting and refining operational processes and procedures.
- Coordinate with Procurement to track hardware orders and deliveries.
- Support structured cabling activities to ensure installations meet defined standards.
- Execute approved change activities in live production environments in accordance with change management procedures.
- Provide on-site support to Systems and Network Engineering teams during deployments and maintenance windows.
Benefits
- medical
- dental
- vision
- matching 401(k)
- paid time off
- wellness program
- employee discounts for Sony products
- bonus package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
