Data Center Operations & Digital Services Manager
About The Position
The Opportunity You will manage the execution and growth of data center and digital service operations across North America, supporting critical infrastructure within a power grid service environment. This role combines leadership of a growing operations team with ownership of service delivery performance, ensuring contractual commitments, operational consistency, and customer expectations are met. You will guide team development while working across project management and technical functions to address operational challenges, manage risk, and support the onboarding and lifecycle of service contracts. Acting as a key interface for customers and internal stakeholders, you will establish governance, strengthen operational processes, and contribute to continuous improvement in digital service execution.
Requirements
- Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States
- Bachelor’s degree in engineering, operations, or a related technical field
- 10+ years of experience in operations, service delivery, or project/program management
- Experience managing cross-functional teams in an operational or service environment
- Experience with digital services, critical infrastructure, or data center operations
- Experience building or scaling operational organizations in a global environment
Responsibilities
- Lead, develop, and scale the North American data center and digital operations team, setting priorities, performance goals, and accountability for service delivery outcomes
- Operate as the senior operational interface for customers and internal stakeholders, ensuring alignment on service delivery and issue resolution
- Manage end-to-end execution of digital and data center services, ensuring service levels, KPIs, and contractual commitments are achieved
- Build and scale operational models and team capabilities while supporting hands-on execution as needed
- Serve as the escalation point for operational, technical, and customer issues
- Oversee operational risk management, including identifying issues and implementing corrective actions
- Support onboarding, transition, and lifecycle management of new and existing service contracts
- Own operational processes, tools, and reporting that support digital service delivery, driving standardization and continuous improvement
- Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines
Benefits
- Competitive health and retirement benefits
- Paid leave and flexible work arrangements
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What This Job Offers
Job Type
Full-time
Career Level
Manager
