Data Center Operations Coordinator

Together AI•San Francisco, CA

11h•$150,000 - $200,000•Remote

About The Position

We’re looking for a detail-oriented Data Center Operations professional to manage and track all break/fix activities across multiple data center locations. This role acts as the central point of coordination for hardware incidents, vendor dispatches, ticket management, asset tracking, and operational reporting to ensure maximum uptime and fast issue resolution.

Requirements

Experience working in data center operations, IT infrastructure, or hardware support
Strong understanding of server, storage, and networking hardware
Experience with ticketing systems such as ServiceNow, Jira, or Remedy
Ability to manage multiple priorities across several sites simultaneously
Excellent communication and organizational skills
Familiarity with SLA management and incident escalation processes
Proficiency with Excel, reporting dashboards, and inventory tracking tools

Nice To Haves

Experience supporting enterprise or hyperscale data centers
Knowledge of remote hands operations and vendor management
Understanding of ITIL processes and change management
CompTIA Server+, Network+, or similar certifications

Responsibilities

Track and manage all break/fix incidents across multiple data centers
Monitor ticket queues and ensure SLA compliance for incident response and resolution
Coordinate with on-site technicians, remote hands teams, vendors, and engineering groups
Maintain accurate records of failed hardware, replacements, RMAs, and repair status
Escalate critical outages and recurring infrastructure issues to leadership and engineering teams
Schedule and oversee maintenance windows and emergency repair activities
Provide daily/weekly operational status reports and incident summaries
Ensure all work follows data center operational procedures and change management policies
Identify trends in hardware failures and recommend process improvements