Senior Data Center Operations Analyst

Ensono • Morrisville, NC

1d • Onsite

About The Position

A Data Center Operations Analyst is responsible for system monitoring, production batch monitoring, workload throughput as well as batch and system task abend recovery for internal and external client MVS / ZOS / VM/VSE environments. Primary Tools : TWS OPC, BMC Ops AMI, zCAM, Mainview, Control-D, Mainframe Console & HMC (Must) Ticketing Tools : Service Now / ATLAS Work from Client location at Raleigh (NC) Schedule information: 12 hour “quad” (3 on 3 off/4 on 4 off) shifts (Nights and/or Days). 16 week rotation from front half to back half of week. Weekends (Saturday and/or Sunday) and Holidays required as per Shift Schedule. Key Areas of Focus for this Role Monitor and manage internal and external MVS zSeries and VM/VSE environments to ensure production processing meets internal and external client agreed service levels and requirements. High level of interaction with internal and external customers requires effective and professional communication. Complete daily shift turnover and customer checklists associated with assigned client environment. Along with written shift turnover, verbal turnover must be facilitated. Thoroughly document deviations within company’s designated Incident Management tool, reflecting clear and tangible details surrounding each incident. Properly escalate all events or incidents that may impact our ability to meet agreed service levels. Ensure system IPL, maintenance and backup processes are successfully performed according to predetermined schedule and per established procedures. Ensure all operations related changes are properly documented and approved in company designated Change Management tool prior to Follow-up and close completed changes with valid and meaningful data. Adhere to company documented processing procedures for internal and external clients, as well as suggesting and requesting updates and improvements as needed to internal Operations SharePoint documentation repository. Organize tasks to work independently. Hands and feet support as required. Perform additional duties as assigned or designated by Operations management. Communication to stakeholder in critical /major events

Requirements

• Typically requires a Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience
• 5+ years of experience in IT and with system monitoring.
• Proficient in MS Office (Excel, Word, and Outlook)
• Strong written / verbal Communication skills
• ITSM Concepts – Incident/Change/Requests/ SLAs
• Analytical and Critical thinking skills
• Ability to represent Ensono in a professional manner to clients
• Knowledge and recent experience with mainframe (TSO, SDSF, TWS, QuickRef) and server scripts (read & code Midrange/Distributed/NDM/File Transfer server knowledge)

Responsibilities

• Monitor and manage internal and external MVS zSeries and VM/VSE environments to ensure production processing meets internal and external client agreed service levels and requirements.
• Complete daily shift turnover and customer checklists associated with assigned client environment.
• Thoroughly document deviations within company’s designated Incident Management tool, reflecting clear and tangible details surrounding each incident.
• Properly escalate all events or incidents that may impact our ability to meet agreed service levels.
• Ensure system IPL, maintenance and backup processes are successfully performed according to predetermined schedule and per established procedures.
• Ensure all operations related changes are properly documented and approved in company designated Change Management tool prior to Follow-up and close completed changes with valid and meaningful data.
• Adhere to company documented processing procedures for internal and external clients, as well as suggesting and requesting updates and improvements as needed to internal Operations SharePoint documentation repository.
• Organize tasks to work independently.
• Perform additional duties as assigned or designated by Operations management.
• Communication to stakeholder in critical /major events

Benefits

• Unlimited Paid Days Off
• Three health plan options through Blue Cross Blue Shield
• 401k with company match
• Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
• Paid Maternity Leave
• Paternity Leave
• Sabbatical Leave
• Education Reimbursement
• Student Loan Assistance or 529 College Funding
• Enhanced fertility coverage
• Wellness program
• Relocation support

What This Job Offers

• Job Type: Full-time
• Career Level: Senior