Data Center Operation Lead

Astreya•Austin, TX

About The Position

This role is responsible for overseeing data center operations, focusing on incident management, operational delivery, and performance reporting. The Data Center Operation Lead will orchestrate critical handover windows between shift crews, review daily logs to ensure situational awareness, and identify operational gaps. The position also involves monitoring queue volumes to meet SLAs, standardizing processes, and acting as an escalation point for delivery roadblocks. Balancing workloads between shifts and documenting best practices for the 24/7 operating model are key aspects of this role.

Requirements

Strong understanding of data center environments, infrastructure, and infrastructure delivery.
Bachelor’s degree in IT, Engineering, Business Operations, or equivalent practical experience.
ITIL certification (specifically Service Transition or Service Operations).
Proficiency with workflow and ticketing platforms like Incident I.O, Grafana, Jira, Telemetrics etc.

Responsibilities

Orchestrate the critical handover windows between the four rotating 12-hour shift crews, preventing data loss or dropped tasks.
Review and audit daily shift logs from all four teams to guarantee complete situational awareness across the 24/7 cycle.
Audit shift logs to verify that the incoming team has full visibility into ongoing technical issues.
Identify operational gaps or inconsistencies in how different shift teams execute standard operating procedures (SOPs).
Eliminate information silos and communication gaps between morning and evening crews.
Provide daily, weekly and monthly reports to your manager.
Monitor real-time queue volumes (tickets, deployments, alerts) to ensure service level agreements (SLAs) are met across all shifts.
Standardize operational processes so that work is executed consistently, regardless of which shift is active.
Act as the point of escalation for delivery roadblocks that span multiple shifts.
Balance workloads between shifts to prevent burnout and clear backlogs.
Track and report on operational delivery metrics, downtime, and handover efficiency.
Identify recurring issues during specific shifts and work with team leads to resolve them.
Document best practices to continuously improve the data center's 24/7 operating model.

Benefits

Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through UHC Nationwide
Vision provided by UHC
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program provided by Goomi Group
Employee Assistance Program
Wellness Days
401k Plan
Basic and Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law